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Old Navy

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Old Navy Apparel, Inc. is a wholly owned subsidiary of Gap, Inc. The brand was founded in 1994. The brand was named after the place in paris. The company is headquartered in San Francisco, California. The tagline of the company is: "Only you, only Old Navy." Old Navy is a brand of clothing and accessories and chain of stores. Old Navy's first store was opened in 1994 in Colma, California.

In 2000, the Old Navy brand began to sell its products on-line through the Old Navy website. The shipping fee of the Old Navy products is $5 and it does not matter how many items you buy on-line.
Please try to contact Old Navy Customer Service directly prior to posting any complaints on this site.

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Old Navy Complaints & Reviews

Old Navy Reviews

Cassidy4...
Old Navy Gift card nightmare!
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

My husband is in the USAF we have been moved miles away from our family so for the children's Birthdays some of the relatives send gift cards. One unfortunately was for Old...

#312495
Apr 16, 2012
87

Anonymous
Old Navy worst customer service
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I tried to purchase (with old navy credit card) clothes with a 10 off with a 50 dollar purchase coupon and went to pay for them and after they were rung up I realized I didn't ...

#310555
Apr 07, 2012
144

Leamonlib
Old Navy screws you with credit card scam
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

About a year ago I got a old navy credit card, because I needed more credit to build credit. In November 2011 I received a credit line increase to 15000 (without ever requesting it...

#294189
Feb 03, 2012
304

Wowknight
Old Navy - Takes weeks to get package
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I ordered clothes on 01/18/12 at oldnavy.com. My stuff was shipped out the next day. 8 days later I still don’t have my stuff. After I tracked my package I found out that they se...

#292106
Jan 26, 2012
223

Sailorsg...
Old Navy Free Shipping is a JOKE
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I placed an order with Old Navy and for the first time in the history of the world my package has to go from FedEx to the Unites States Post Office. It's been 2 weeks and I still h...

#287327
Jan 08, 2012
244

Sadlysop...
Old Navy - Wanted to exchange gift for smaller size without receipt
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

My mother in-law always shops at Old Navy for my husband and I. Every year I tell her my size, every year she buys me a larger one and without the gift receipt. I went in to exchan...

#280694
Dec 11, 2011
857

Pissedpi...
Old Navy horrible customer services!!
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

On friday Dec 2, old navy have an extra 20% off sales with $50 or more I also get free shipping, so it's my first attempt to do an online shopping, I browse thru the site and picke...

#279633
Dec 06, 2011
315

Juhughes
Old Navy Bait and Switch Sales
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

75% outerware sales on saturday was a scam. As i walked in the Old navy store, the sales people were pulling jackets off the display and taking them to the back of the store so the...

#276568
Nov 22, 2011
475

Dontpiss...
Old Navy - Taking 2 weeks to deliver one item
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I ordered 3 things from Old Navy online and they shipped the items in two separate orders without notifying me before I clicked purchase that they were going to make 2 shipments or...

#269074
Oct 19, 2011
266

Iwodamio...
Old Navy Cheats Customers, Check Your Receipts!
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I went to Old Navy yesterday (July 21)to purchase some uniforms for my daughter. Meanwhile, I brought a shirt that I had purchased before and could not use due to size. My return w...

#250761
Jul 22, 2011
703

Marcalon...
Old Navy - Credit Card Late Fees
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

Recently made a payment due one July 2nd. We made the payment June 30th. It didn't come out of our account until July 1st. We had a comformation number and everything. Got our ...

#249276
Jul 15, 2011
574

MaryJade...
Old Navy - *** Customer Service
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

Here is an e-mail I sent to Old Navy.To whoever this may concern, I went to the Old Navy store in Kearney, Nebraska at the Hilltop Mall around 5:00 p.m on ...

#243697
Jun 16, 2011
895

Qtpie1981
Old Navy - I paid extra fee for overnite on Thurs and didnt get my package til Monday
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

Recently purchased a swim suit at oldnavy.com needed asap, so I paid for it to be overnited. I didn't receive it til Monday. So I call old navy customer service to get the overnigh...

#243048
Jun 13, 2011
444

Jhudge
Old Navy - Unprofessional attire
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

Wife went into Old Navy in Ft Smith Ark with my children. Purchased some clothes. The associate checking out customers was wearing a shirt that said "SHHH, don't tell anyone that...

#240158
May 28, 2011
793

Dpho65
Old Navy - The store manager named Arti refused to answer a question about a pair of summer shorts.
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I was shopping in the mens department and located a pair of shorts that i wanted. The shorts were on a maniquin, but I could not locate them anywhere. I asked for her assistance an...

#238374
May 18, 2011
524

Thaelfster
Old Navy - Store policies suck!
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I was informed that Old Navy's employee policies are that the employees are not allowed to stop shoplifters, nor call the police when they see shoplifting taking place, even if som...

#232154
Apr 13, 2011
938

Sado
Old Navy - Poor customer service
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

The worst customer service provided by sales associate named Lona. She was extremely rude, unprofessional and mean. When being served by really nice sales associate on the check o...

#231063
Apr 07, 2011
567

Sado
Old Navy - Poor customer service
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

The worst customer service provided by sales associate named Long. She was extremely rude, unprofessional and mean. When being served by really nice sales associate on the check o...

#230976
Apr 06, 2011
335

Anonymous
Late fees on Old Navy Credit Cards
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I've been a loyal ON customer for 10 years and have had their credit card probably 5 years. No longer! This past year they changed billing dates and I received no notice and tw...

#161956
Nov 14, 2009
1218

Donna Jo...
Old Navy - False credit card charges
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

Disputeing false charges on credit report. I contacted Old Navy where these false charges origanated re;601185963. I have never had a credit card with Old Navy . As a result of tak...

#158716
Oct 07, 2009
520

PNPBaby
Old Navy - Oldnavy.com charges your debit card twice and 'its policy'
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

Upon placing an order for school uniforms in the amount of $366 on the 18th of August with my debit card ON put a 'completed' authorization on my account, meaning the funds were pu...

#155524
Aug 20, 2009
1936

Mrsrobin...
Check declined at Old Navy
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I am beyond pissed. I attempted to make a purchase at Old Navy and my check was declined. I called the 800 number and they transferred me to e-check. I spoke with the representativ...

#142627
Dec 11, 2008
1097

Lena88
Old Navy -poor business practices
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I purchased 2 water bottles made of some kind of metal at Old Navy in Burlington VT. After purchasing I noticed they came with no directions for washing, no indication of how made ...

#136532
Sep 23, 2008
845

Anonymous
Old Navy Return Policy is Ridiculous!
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I bought a sweater around Christmas and kept the receipt. I was busy and did not return it until after 90 days. Even though I had the receipt showing the original price paid, they ...

#117928
Apr 12, 2008
3281

Anonymous
FATTYS CANT SHOP AT Old Navy
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

I went to a store in Lawton OK. I have purchased clothes from Old Navy for several years. Now I find out that they are pulling their plus size line out of stores and you can only p...

#110876
Jan 15, 2008
1157

Andy03820
Old Navy
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

My girlfriend had got a gift from her mother for Christmas and the sweaters she had got ten do not fit i brought her to old navy to get a bigger size and they said they were unable...

#109670
Dec 31, 2007
729

LMETT
Old Navy Credit Card Sham
5.0 200 Old Navy Lane Grove CityOH 43123-8605 1-800-OLD-NAVY (1-800-653-6289) http://oldnavy.gap.com/customerService/info.do?cid=3332&mlink=5151,1396576,4&clink=1396576

Old Navy misrepresented their CC as a rewards card to me even AFTER I ask if it was a CC. After signing up I paid 4 my items w/my debit card & left. I received a statement shor...

#108630
Dec 10, 2007
888
Reviews 1-27 of 27

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