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  • Customers like
    • Selection of clothes1
  • Customers don't like
    • Horrible customer service5
    • Lied about shipping dates2
    • Wet clothes1

  • Jun 28
  • Footwear and Clothing
  • Toronto, Ontario
  • Jeans
  • 9
  • REVIEW RATING 4/5

This isn't so much a complaint about one particular thing as it is a complaint about Old Navy's direction when it comes to style, fabric and price. I used to like to shop at Old Navy. I found their styles reasonably flattering, the quality of the fabrics was pretty good and they had frequent sales that really made it worth my while to shop there. Lately, I've noticed that the styles are either... Read more

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  • May 31
  • Footwear and Clothing
  • Ottawa, Ontario
  • Cargo Pants
  • 3
  • 3
  • 41
  • REVIEW RATING 4/5

I have been buying old navy cargo pants for over seven years. I usaly buy four pairs of pants. They rip in less then a year and I am buying a new pair every six or four months. I even have old pairs that I have had stiched up by my father in law. I was like enough was enough. I dieced to talk to a costumer service rep. I bought them six months ago during there sale. Was told that they would not... Read more

Was this review helpful? 0 1

  • May 22
  • Footwear and Clothing
  • Staff
  • 1
  • 1
  • 112
  • REVIEW RATING 4/5

Are employees trained to use social media as a vehicle for embarrassing customers? This appears to be recurring behavior from the responses and can only serve to hurt the brand. No one wants to shop in a place that puts customers on blast. Are employees trained to use social media as a vehicle for embarrassing customers? This appears to be recurring behavior from the responses and can only serve... Read more

Was this review helpful? 1 6

  • Apr 30
  • Footwear and Clothing
  • Sparta Township, New Jersey
  • Credit Account
  • 2
  • 2
  • 96
  • REVIEW RATING 3/5

I have been a loyal customer of Old Navy for over 5 years. In those 5 years I was a struggling student paying my way through undergraduate and graduate school. Upon completing my education I was advised that I was no longer a valuable enough customer to maintain a credit relationships with Old Navy any long. It is my understanding that the clothing quality has significantly decreed in the last... Read more

Was this review helpful? 0 7

  • Apr 15
  • Credit Cards
  • Jonesville, Virginia
  • Account
  • 33
  • REVIEW RATING 3/5

I have called the Old Navy Visa Credit Center for 5 months! Each time I call the representative cannot find my account and when they finally do it is the wrong account!! Then I have to pay it over the phone because the system only recognizes my number from an OLD account. Each time I call they say they have fixed it and each month I call back it is the SAME EXACTLY problem. I wouldn't have this... Read more

Was this review helpful? 0 0

  • Apr 14
  • Footwear and Clothing
  • Cold Lake, Alberta
  • Pants
  • 42
  • REVIEW RATING 4/5

I purchased 6 pair of these pull on boys pants from old navy 4 out of the 6 ripped and all in the same spot ( the coach area ) and I'm almost sure the two other will do the same. My boy loves this pant but they just don't last :( Read more

Was this review helpful? 0 0

  • Apr 11
  • Footwear and Clothing
  • Vancouver, British Columbia
  • Credit Card Payment
  • 2
  • 2
  • 76
  • REVIEW RATING 4/5

Paid for my order by credit card. Customer service rep entered in someone else's email without my consent. Told me to hit enter twice. When i realized what she was doing i questioned her. She reached over counter to hit enter again. Told her i was not ok with this. Spoke with manager who said its ok and i could trust no info was being sent out. Said i wanted info deleated. She gave me a... Read more

Was this review helpful? 0 3

  • Apr 09
  • Online Shopping
  • Forest, Virginia
  • Dress
  • 57
  • REVIEW RATING 4/5

Placed order on March 28 the order was pending the entire week I kept calling to see why, got different answers and no one knew, all items were in stock and paid for and ready to ship, they shipped the following Sat April 4, I got email April 8 saying a dress in my order was no longer available? It was when I bought it, called and they made up lies and excuses! They stole the dress from my... Read more

Was this review helpful? 0 2

  • Apr 03
  • Footwear and Clothing
  • San Francisco, California
  • Clothing
  • 51
  • REVIEW RATING 4/5

I made two order's within a month worth over 100$ each time to get the 2 day shipping. I never received my order the first time they credited my money. The second time I didn't receive it first let me start with two day shipping again I ordered on a Monday and my expected arrival date is Thursday and Friday? Uhm I'm not a math major but that's not two days? I called today to speak with... Read more

Was this review helpful? 1 1

  • Mar 17
  • Footwear and Clothing
  • Grove City, Ohio
  • Coupon
  • 6
  • 6
  • 127
  • REVIEW RATING 1/5

I went to Old Navy earlier today to purchase several items, I went up to the cashier and I gave her $5.00 off coupon. She said she need Old Navy card and I told her I left it at home. I was going to use my debit card. I was upset and I told them that I will never come back. I just closed my old navy card. I will spread the words to my family, friends, and co workers not to shop Old Navy. I have... Read more

Was this review helpful? 0 16

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