1.9
  • selection of clothes1 votes
  • Lied about shipping dates1 votes
  • Wet clothes1 votes
  • Horrible customer service1 votes
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  • Jan 24
  • Footwear and Clothing
  • San Fernando, California
  • T-Shirt
  • 23
  • REVIEW RATING 4/5

I went to the Old Navy in Panorama City and was very upset about the customer service. I went to the register to purchase a couple of t-shirts that had a sign above them stating they were 50% off but when I was checking out I noticed that the price did not change so I let the cashier know that they had a sign above them and she told Gladys to go check on this so I followed knowing exactly where I... Read more

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  • Jan 05
  • Footwear and Clothing
  • Logan, Utah
  • Charge
  • 55
  • REVIEW RATING 4/5

I went to the old navy in logan, UT on Black Friday, and spent $297. They charged my MasterCard 9 TIMES!! It pushed me over my credit limit, increased my card interest rate, and made it so I was unable to purchase my medications I am supposed to take everyday. I am beyond pissed off. I am LIVID. When I called the store, the manager said "oh yeah, that was just a glich we had, just call corporate... Read more

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  • Jan 02
  • Footwear and Clothing
  • Rensselaer, New York
  • Christmas Gifts
  • 44
  • REVIEW RATING 4/5

I ordered Christmas gifts for my in laws as well as an adopt a family via Old Navy. The orders were placed 20 days ago. This past Thur (a week ago) I called Old Navy Customer service and they reported that I would recieve it monday or tuesday at the latest due to a holiday delay. Well monday, tuesday, wednesday, have all passed. Today is friday, no package. I did not recieve any notification that... Read more

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  • Dec 23, 2014
  • Footwear and Clothing
  • Brooklyn, New York
  • Pants
  • 36
  • REVIEW RATING 4/5

The department store in midtown manhattan on 33 st was really disorganized hangers said the size but the cloths wasn't the right size no good customer service couldnt find anything made a return the on 3 pants the cashier returned 3 pants and charge me the same pants that i didnt want didnt bother asking if i wanted these just charged me wasting my time going back to get a refund. Im a store... Read more

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  • Dec 22, 2014
  • Footwear and Clothing
  • Harrisburg, Pennsylvania
  • Coupon
  • 2
  • 2
  • 87
  • REVIEW RATING 5/5

After spending $75 dollars and was expecting $30 gift card back. They gave us a coupon that require us to spend another $75-$100 to get the $30 deducted. If we spend less than that we get less deducted on the next purchase. So all the money that we spent today base on their advertisement has no value. We even asked a floor clerk before spending 1 hour picking out our items. We were so upset with... Read more

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  • Dec 20, 2014
  • Footwear and Clothing
  • Saint Louis, Missouri
  • Online Order
  • 70
  • REVIEW RATING 4/5

I made an online order with Old Navy on December 17th. On December 19th my order was still pending when it said on the website that if I ordered by December 20th I would receive my items before Christmas. I called customer service and the guy said the date was imputed wrong and he would correct it so I could receive my merchandise before Christmas. I checked my order later that day and it was... Read more

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  • Dec 19, 2014
  • Online Shopping
  • Burlington, North Carolina
  • Online Order
  • 40
  • REVIEW RATING 4/5

Old Navy Packages ordered Dec 1st with free shipping (posted on their sight of now being 7-9 business days) have still not arrived For December 19th. I have contacted them multiple times about the packages as tracking looked wrong online back at Dec 10th. We had 2 exchanges via email where they basically told me to wait and that I was wrong and shipping was 9-12 business days (even though I sent... Read more

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  • Dec 14, 2014
  • Footwear and Clothing
  • Knoxville, Tennessee
  • Online Order
  • 3
  • 3
  • 95
  • REVIEW RATING 5/5

First of all, I have worked in customer service and retail for many years, so I sympathize with people who answer customer service phone lines. But my sympathy could not make up for this worker's apathy, so here I am. I placed an online order on December 7, 2014 for 8 items (2 of which were from The Gap, and 6 from ON) with free shipping. One Old Navy item and both Gap items were shipped on... Read more

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  • Dec 08, 2014
  • Online Shopping
  • Carthage, Missouri
  • Website
  • 48
  • REVIEW RATING 3/5

Old Navy website most often deletes information saved so that when i want to make a payment online, i have to jump through all the hoops again to do that. The site has NEVER cooperated with me when paying my bill. I am paying this off as fast as I can. I have one more month and i will never use this credit card again. The site will never accept my information and causes me to spend too much time... Read more

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  • Dec 04, 2014
  • Online Shopping
  • Greensboro, North Carolina
  • Shirt
  • 83
  • REVIEW RATING 4/5

I ordered clothes online, everything came in the mail together. While opening the plastic bags, I got a whiff of something moldy. It was a black shirt. I It felt wet, I thought maybe it was the fabric, but no. I didn't think much of it until I tried it on, it was wet & so was the tag. The plastic bag it came in had water droplets in it. I don't know how this happens when the rest of my... Read more

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