Old Navy Complaints and Reviews

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Old Navy
Main address: 200 Old Navy Lane 43123-8605 Grove City OH
1-800-OLD-NAVY (1-800-653-6289), , custserv@oldnavy.com
  • 95+8 mobile complaints
  • $4.1K claimed losses
  • $40 average
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  • Sep 23
  • Credit Cards
  • Marina Del Rey, California
  • Merchandise Overcharge
  • 10

On sat sept 20 th I was shopping at old navy when I went to pay for my merchandise I was over charged when I brought it to there attention they just blew me off and said that the merchandise was not on sale when it clearly was I don't usally complain about things but I was a little mad about it now isn't that stealing? When has anyone been charged full price at old navy any way just wanted... Read more

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  • Sep 20
  • Footwear and Clothing
  • Annapolis, Maryland
  • Unprovided Receipt
  • 26

I visited the Old Navy store located in Annapolis, Maryland on Saturday, 20 September 2014 at approximately 1:15 pm. After, searching for the items I wanted to purchase I proceeded to the check out counter. The cashier#2154741 was pleasant she completed the transaction and proceed to print out my receipt. The paper did not print the receipt the cashier then proceed to diagnose the printing... Read more

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  • Sep 13
  • Footwear and Clothing
  • Newark, New Jersey
  • Incompetent Workers
  • 1
  • 1
  • 33

WILL NEVER SHOP OLD NAVY AGAIN AFTER INEPT AND INCOMPETENT WORKERS WITH CHEAP PRODUCTS AND HORRIBLE, UN-CUSTOMER FRIENDLY POLICIES!!! FAMILY ORDERED DAUGHTER PANTS FOR SCHOOL ONLINE, OLD NAVY SENT WRONG SIZE ((THEIR MISTAKE)), OLD NAVY REFUSED TO EXCHANGE THEIR PRODUCT WITHOUT PAYING ADDITIONAL COSTS .WHEN TAKEN BACK INTO THE STORE ((LIKE SUGGESTED BY THE 1800 PHONE WORKER HAD SAID)), WORKER... Read more

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  • From mobile
  • Old Navy
  • Sep 11
  • by anonymous
  • #533077

The cashier made no effort to submit iPhone coupon of $15.00. Even though it applied to my purchase . Add comment

     

  • Sep 04
  • Shopping
  • Bethpage, New York
  • Terrible Customer Service
  • 1
  • 1
  • 67

I ordered a pair of Cargo Pants and a hoodie from Old Navy online on Friday Morning.. My card was charged and I was given an order number. I check my order status on Tuesday and notice that it still says pending. I call them to find out what happened and ask that my order be cancelled. I was told that I couldn't cancel an online order just like that they had to send a request and see if my order... Read more

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  • From mobile
  • Old Navy
  • Aug 21
  • by anonymous
  • #524495

Don't shop here , rude , no customer service and they make up there own rules for coupons even when the coupons clear say on thing . Will not get another dime from me !! Add comment

     

  • Aug 21
  • Footwear and Clothing
  • Jeans Exchange
  • 1
  • 1
  • 98

My mother bought a pair of jeans from old navy ( $19 sale), she asked me her daughter to purchase her another pair which indeed intended to the next day. Day later I did, searching for her size being 12 LONG,i scanned scanned and scanned. Finally finding a pair that said 12 long I bought them and gave them to my mother. Day's later she decided to try them on and realized that the jeans didn't... Read more

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  • Aug 19
  • Shopping
  • Las Vegas, Nevada
  • Ripped Pants
  • 1
  • 1
  • 29

We bought pants and in less then a week, there was a hole in the pockets, and they ripped about 6 inches in the back. It was very sad so we had to throw them away. We wasted $8 on them. Now I have one less pair thanks to old navy. Hopefully in the future they will be better made. For now I will just have to deal without them, which were my favorite pants. It is our first time shopping there and... Read more

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  • Aug 14
  • Footwear and Clothing
  • Delivery Accuracy
  • 1
  • 1
  • 50

Placed order on Sunday night/Monday morning at 1 AM. I needed the order by Saturday so I paid for 3-5 shipping which was $7 on a $10 order. Order won't be here until Monday. I leave for vacation on Sunday. HATE Old Navy. Order will be returned and I will NEVER shop there again. When I called customer service, she kept telling me that Saturday isn't a business day. It may not be for Old... Read more

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