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Old Navy

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24 complaints

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Old Navy Apparel, Inc. is a wholly owned subsidiary of Gap, Inc. The brand was founded in 1994. The brand was named after the place in paris. The company is headquartered in San Francisco, California. The tagline of the company is: "Only you, only Old Navy." Old Navy is a brand of clothing and accessories and chain of stores. Old Navy's first store was opened in 1994 in Colma, California.

In 2000, the Old Navy brand began to sell its products on-line through the Old Navy website. The shipping fee of the Old Navy products is $5 and it does not matter how many items you buy on-line. Please try to contact Old Navy Customer Service directly prior to posting any complaints on this site.

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Old Navy Complaints & Reviews

Old Navy Reviews

Wowknight
Old Navy - Takes weeks to get package

I ordered clothes on 01/18/12 at oldnavy.com. My stuff was shipped out the next day. 8 days later I still don’t have my stuff. After I tracked my package I found out that they se...

#292106
Jan 26, 2012
12

Sailorsg...
Old Navy Free Shipping is a JOKE

I placed an order with Old Navy and for the first time in the history of the world my package has to go from FedEx to the Unites States Post Office. It's been 2 weeks and I still h...

#287327
Jan 08, 2012
69

Sadlysop...
Old Navy - Wanted to exchange gift for smaller size without receipt

My mother in-law always shops at Old Navy for my husband and I. Every year I tell her my size, every year she buys me a larger one and without the gift receipt. I went in to exchan...

#280694
Dec 11, 2011
365

Pissedpi...
Old Navy horrible customer services!!

On friday Dec 2, old navy have an extra 20% off sales with $50 or more I also get free shipping, so it's my first attempt to do an online shopping, I browse thru the site and picke...

#279633
Dec 06, 2011
145

Juhughes
Old Navy Bait and Switch Sales

75% outerware sales on saturday was a scam. As i walked in the Old navy store, the sales people were pulling jackets off the display and taking them to the back of the store so the...

#276568
Nov 22, 2011
273

Dontpiss...
Old Navy - Taking 2 weeks to deliver one item

I ordered 3 things from Old Navy online and they shipped the items in two separate orders without notifying me before I clicked purchase that they were going to make 2 shipments or...

#269074
Oct 19, 2011
142

Iwodamio...
Old Navy Cheats Customers, Check Your Receipts!

I went to Old Navy yesterday (July 21)to purchase some uniforms for my daughter. Meanwhile, I brought a shirt that I had purchased before and could not use due to size. My return w...

#250761
Jul 22, 2011
472

Marcalon...
Old Navy - Credit Card Late Fees

Recently made a payment due one July 2nd. We made the payment June 30th. It didn't come out of our account until July 1st. We had a comformation number and everything. Got our ...

#249276
Jul 15, 2011
400

MaryJade...
Old Navy - *** Customer Service

Here is an e-mail I sent to Old Navy.To whoever this may concern, I went to the Old Navy store in Kearney, Nebraska at the Hilltop Mall around 5:00 p.m on ...

#243697
Jun 16, 2011
656

Qtpie1981
Old Navy - I paid extra fee for overnite on Thurs and didnt get my package til Monday

Recently purchased a swim suit at oldnavy.com needed asap, so I paid for it to be overnited. I didn't receive it til Monday. So I call old navy customer service to get the overnigh...

#243048
Jun 13, 2011
308

Jhudge
Old Navy - Unprofessional attire

Wife went into Old Navy in Ft Smith Ark with my children. Purchased some clothes. The associate checking out customers was wearing a shirt that said "SHHH, don't tell anyone that...

#240158
May 28, 2011
598

Dpho65
Old Navy - The store manager named Arti refused to answer a question about a pair of summer shorts.

I was shopping in the mens department and located a pair of shorts that i wanted. The shorts were on a maniquin, but I could not locate them anywhere. I asked for her assistance an...

#238374
May 18, 2011
396

Thaelfster
Old Navy - Store policies suck!

I was informed that Old Navy's employee policies are that the employees are not allowed to stop shoplifters, nor call the police when they see shoplifting taking place, even if som...

#232154
Apr 13, 2011
666

Sado
Old Navy - Poor customer service

The worst customer service provided by sales associate named Lona. She was extremely rude, unprofessional and mean. When being served by really nice sales associate on the check o...

#231063
Apr 07, 2011
420

Sado
Old Navy - Poor customer service

The worst customer service provided by sales associate named Long. She was extremely rude, unprofessional and mean. When being served by really nice sales associate on the check o...

#230976
Apr 06, 2011
268

Anonymous
Late fees on Old Navy Credit Cards

I've been a loyal ON customer for 10 years and have had their credit card probably 5 years. No longer! This past year they changed billing dates and I received no notice and tw...

#161956
Nov 14, 2009
1041

Donna Jo...
Old Navy - False credit card charges

Disputeing false charges on credit report. I contacted Old Navy where these false charges origanated re;601185963. I have never had a credit card with Old Navy . As a result of tak...

#158716
Oct 07, 2009
451

PNPBaby
Old Navy - Oldnavy.com charges your debit card twice and 'its policy'

Upon placing an order for school uniforms in the amount of $366 on the 18th of August with my debit card ON put a 'completed' authorization on my account, meaning the funds were pu...

#155524
Aug 20, 2009
1704

Mrsrobin...
Check declined at Old Navy

I am beyond pissed. I attempted to make a purchase at Old Navy and my check was declined. I called the 800 number and they transferred me to e-check. I spoke with the representativ...

#142627
Dec 11, 2008
929

Lena88
Old Navy -poor business practices

I purchased 2 water bottles made of some kind of metal at Old Navy in Burlington VT. After purchasing I noticed they came with no directions for washing, no indication of how made ...

#136532
Sep 23, 2008
715

Anonymous
Old Navy Return Policy is Ridiculous!

I bought a sweater around Christmas and kept the receipt. I was busy and did not return it until after 90 days. Even though I had the receipt showing the original price paid, they ...

#117928
Apr 12, 2008
2412

Anonymous
FATTYS CANT SHOP AT Old Navy

I went to a store in Lawton OK. I have purchased clothes from Old Navy for several years. Now I find out that they are pulling their plus size line out of stores and you can only p...

#110876
Jan 15, 2008
1110

Andy03820
Old Navy

My girlfriend had got a gift from her mother for Christmas and the sweaters she had got ten do not fit i brought her to old navy to get a bigger size and they said they were unable...

#109670
Dec 31, 2007
674

LMETT
Old Navy Credit Card Sham

Old Navy misrepresented their CC as a rewards card to me even AFTER I ask if it was a CC. After signing up I paid 4 my items w/my debit card & left. I received a statement shor...

#108630
Dec 10, 2007
821
Reviews 1-24 of 24

Related Information

Customer Service
Sufficient customer service is the life force of the business. You can offer sales and gifts to customers to attract them as many as possible, but unless you can make some of them to come back, your business won't bring you profit for long. And that is the direct job of good customer service. As well as serve them and leave them happy and satisfied enough to send positive feedback and customer reviews about your business among the others, who probably afterwards try your product or service for themselves and in their turn become repeat customers. In any case, customers will judge a company by what it does, not what it says.

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