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2.0 Based on 63 reviews
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  • Customers like
    • Nice store 1
    • Selection of clothes 1
    • Store and location 1
  • Customers don't like
    • Horrible customer service 6
    • Overall store cleanliness 3
    • Poor quality 3

I accidentally switched the check I wrote to my electric company and Old Navy credit card and sent them to each other. The electric company sent the Old Navy check back with a note. However, Old Navy CASHED the check I had written to the electric company. I called about it and they have no record of the check even though the exact amount was credited to my bill. I also have a copy of the cashed check from my bank that states Old Navy cashed a... Read more

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  • From mobile
  • Aug 18
  • #903206

I like Old Navy,the clothes are comfortable prices resonable. What Im so tired of are the comercials that are becoming more and more obnoxious. To the point where I am no longer interested in shopping there AT ALL! Amy Shummer is NOT funny,nor are the kids she calls. Once was too much for this commercial.

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I went to an Old Navy Store in Charlotte where I bought 3 shirts for an OUTRAGEOUS PRICE OF $70. There was no way I was going to spend that much on 3 shirts. So I went online and got the same 3 shirts plus 1 more for $49. So I ordered them and returned the others. The shirts shipped Late Tuesday (I ordered them on Saturday) The estimated delivery was on a Friday, so Thursday I looked online and saw that the package was given to USPS by UPS at... Read more

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I placed an Order with Old Navy and was expecting to receive my package on 8/1/16. I noticed right after the item shipped that the incorrect address was on the shipment notice. I called Old Navy and Laser(Loser)ship. They both corrected the address in their systems (supposedly) and Old Navy called Lasership as instructed to correct the address with them. I placed a follow up call with Lasership to make sure everything was in order. They... Read more

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I went in the Auburn store shopped about and hour had a certain amount to spend while watching the sale prices and what my total was not to go over then when time to check out some of the cloths was not on sale as I thought and the very rude cashier would not take the time to even check and embarrassed me to the point I all most just walked out .She does not need to be working in retail with an attitude like that . Read more

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  • From mobile
  • Jul 21
  • #886243

Be careful when getting their credit card. I was approved always paid on time and paid more than my payment. First my available credit was lowered and then the account was closed. Despite the fact that I had no balance. They were basing it on old credit information. Now I have two negative hits on my credit. What a scam!!!

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My old navy account was closed this month. I've had the card for at least 4 months and have had a zero balance that I have maintained to date. I saw that it was closed after reviewing credit karma. I called the card company and was told that the explanation was due to creditworthiness. Completely bogus. My credit score has improved drastically since getting excepted for this card. Additionally , last week- I just got approved for another card... Read more

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I was at Old Navy in Des Moines, Iowa, and I was in the checkout line. The guy scanned my clothes and the total was 54.04. I gave him 60.04 in cash, and he bagged my clothes and said thank you. I said um, I still need 6 dollars back change. He was flustered and acted confused. He then proceeded to hand me a wad of cash, and of course I counted it just to double check. It was only 4 dollars. Then I asked him again and said, oh I need two more... Read more

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I went to the Norwalk, CT Old Navy store today to buy a present for my friend's son. When I went to check out I asked for a couple of price checks because as always clothes were everywhere and didn't know what was on sale. This girl gave me such an attitude and treated me very poorly. Then on top of that when I went to swipe my debt card the pin didn't go through correctly. Instead of asking me to swipe it again she annouced very loudly that my... Read more

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I am an old navy cardholder ! Whom can I complain to about being treated badly by an employee at a garland Tx store ? I was humiliated and treated poorly today 6/11/16 at the Firewheel store . The employed said she was one of the managers. The problem : my husband found a white denim jacket with no price tag on it and we asked one of the managers that was working in the area of the dressing room and pricing other items to assist us in pricing... Read more

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