Old Navy Complaints and Reviews

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Old Navy
Main address: 200 Old Navy Lane 43123-8605 Grove City OH
1-800-OLD-NAVY (1-800-653-6289), , custserv@oldnavy.com
  • 85+5 mobile complaints
  • $4K claimed losses
  • $44 average
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  • 1 day ago
  • Footwear and Clothing
  • Spanish Fork, Utah
  • Avtive Wear Shirts
  • 1
  • 6

I came into Old Navy on July 3, 2014 and bought my son two active wear shirts for the rest of the summer and I have washed them twice the first time I washed them they were fine and I do not put his clothes in the dryer because of shrinkage and they both have came unswon and so I called the store and asked if i can just come in and exchange the shirts and they told me no can do after you wash it... Read more

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  • Jul 25
  • Footwear and Clothing
  • Order Cancelaltion
  • 17

I have had the worst customer service experience of any company that I have delt with! I simply wanted to exchange a belt that didnt fit that I had ordered online. I returned it to a store like they told me and called "customer service" to do an "easy exchange." Well, nothing was easy about it. Had to cancel my first order and a supervisor assured me that it would be at my door in 2 days. NOPE!... Read more

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  • From mobile
  • Old Navy
  • Jul 15
  • by anonymous
  • #510457

They have one of the worst policies no in store shipping and their online prices differ from the store prices which makes me stop shopping there Add comment

  • Jul 11
  • Footwear and Clothing
  • Freehold, New Jersey
  • Staff Behavior
  • 8

While shopping at the Old Navy in the Freehold Raceway Mall last week, I was mistreated and ignored by several members of staff and managers. The store is always a mess and seems to be understaffed most of the time. When a reasonable amount of a associates are present, they are usually slacking off and ignoring customers. I'm genuinely shocked that a company as large as Gap Inc. would allow a... Read more

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  • Jul 06
  • Footwear and Clothing
  • Atlanta, Georgia
  • Denim Shirts
  • 1
  • 4

Bought denim shirts. Returned a few weeks later. Would only refund .$97 of $34 paid. Not the customer responsibility of customer to keep up with price changes during time sold. Should refund paid price on tag. One pissed customer not shopping there anymore. Read more

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  • Jul 06
  • Footwear and Clothing
  • Jacksonville, Florida
  • False Reporting
  • 1
  • 25

I opened a credit card with Old Navy, HUGE REGRET, to shop of course. I always made my payments on time and in general never paid anything late. I called the company and provide my CREDIT CARD information so my balance could be paid in full. The lady assured me this one time it could and WOULD be done. I thanked her and that was what I thought would be the end of it. WRONG! Two weeks later I... Read more

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  • Jun 30
  • Footwear and Clothing
  • Tamaqua, Pennsylvania
  • Property Damage Repair
  • 1
  • 38

Saturday your $1 flip flops, i went to the Hazelton mall with my four nieces and my sister in law i was getting 5 flips flops for myself along with other merchandise, and two pairs of flip flop for each one of my nieces. I had ask the ladle while standing in line we could make different transactions as i was the one paying with me credit card and she told me yes however you need to get it done.... Read more

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  • From mobile
  • Old Navy
  • Jun 28
  • by anonymous
  • #503686

Understanding the 1 dollar flip flop thing is hectic I understand that but that does not give an excuse for a manager named Julio to grab my arm to tell me I have to get out if line. Me being a female she should have never even put his hands on me. Unacceptable unprofessional and just bad management. Add comment

  • From mobile
  • Old Navy
  • Jun 24
  • by anonymous
  • #502009

Have purchase Old Navy jeans for years for whole family with no problems. This last year2014 I've purchased carpenter, loose, straight for husband. At least 12 pair for son just this school year. It seems the material they are using now is either damaged or thinner. This is just three of many that have ripped just after wearing twice. Contacted customer service, they said they have not received... Add comment

 
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