1.7
  • Wet clothes1 votes
  • Inordinate shipping lead time1 votes
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  • Dec 14
  • Footwear and Clothing
  • Knoxville, Tennessee
  • Online Order
  • 1
  • 1
  • 33
  • REVIEW RATING 5/5

First of all, I have worked in customer service and retail for many years, so I sympathize with people who answer customer service phone lines. But my sympathy could not make up for this worker's apathy, so here I am. I placed an online order on December 7, 2014 for 8 items (2 of which were from The Gap, and 6 from ON) with free shipping. One Old Navy item and both Gap items were shipped on... Read more

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  • Dec 08
  • Online Shopping
  • Carthage, Missouri
  • Website
  • 30
  • REVIEW RATING 3/5

Old Navy website most often deletes information saved so that when i want to make a payment online, i have to jump through all the hoops again to do that. The site has NEVER cooperated with me when paying my bill. I am paying this off as fast as I can. I have one more month and i will never use this credit card again. The site will never accept my information and causes me to spend too much time... Read more

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  • Dec 04
  • Online Shopping
  • Greensboro, North Carolina
  • Shirt
  • 60
  • REVIEW RATING 4/5

I ordered clothes online, everything came in the mail together. While opening the plastic bags, I got a whiff of something moldy. It was a black shirt. I It felt wet, I thought maybe it was the fabric, but no. I didn't think much of it until I tried it on, it was wet & so was the tag. The plastic bag it came in had water droplets in it. I don't know how this happens when the rest of my... Read more

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  • Dec 02
  • Footwear and Clothing
  • West Palm Beach, Florida
  • Refund Policy
  • 96
  • REVIEW RATING 5/5

My full story is at the bottom. After a poor customer service experience I wrote to the company. This is what I received back. Basically "thanks but we don't care about you or your loyalty" Dear Jillian, Thank you for your email and for taking the time to share your feedback about our return policy. We regularly evaluate our policies and customer feedback is a critical part of this process.... Read more

Was this review helpful? 1 1

  • Dec 01
  • Footwear and Clothing
  • Seattle, Washington
  • Jeans
  • 34
  • REVIEW RATING 4/5

I purchased a pair of jeans which bled dye excessively after washing them a few times. It was turning my shoes and hands blue, so I brought them to the Tukwila, WA store with my receipt for a return. I think they are defective, and I cannot wear them. The manager was adamant that they have a rule that they cannot return items that have been washed or worn. I understand this rule, of course,... Read more

Was this review helpful? 0 0

  • Nov 06
  • Footwear and Clothing
  • Baby Clothes
  • 86
  • REVIEW RATING 4/5

I was new to shopping at Old Navy.com. I ordered baby clothes for my sister. When I went to place another order and use my super bucks the promo code would not work. When I called customer service I was placed on hold several times only to be told the problem was due to me being a new customer and they could not credit my order with my super bucks but they would credit my order for a lesser... Read more

Was this review helpful? 0 0

  • Oct 18
  • Footwear and Clothing
  • Rude Customer Treatment
  • 4
  • 4
  • 118
  • REVIEW RATING 4/5

I was in the Grove City Outlet mall with my sister shopping. She was in line to buy something and I was having trouble standing as I was in a considerable amount of pain. So I sat down in a chair that was near the front of the store. There were 3 other chairs there behind a table that said "Hiring" on the front. No one else was sitting there and I was not blocking access to either the other... Read more

Was this review helpful? 1 1

  • Oct 03
  • Customer Service
  • Moore Plaza, Texas
  • Rockstar Navy Blue Jeans
  • 101
  • REVIEW RATING 4/5

I had a horrible experience at this store!!!! I went to buy some Rockstar Flare Blue Jeans and between the distance of 5 feet to the checkout counter the dye on the dark blue jeans faded all over my purse. I got to the checkout and saw what had happened and discussed it with the cashier. He was very nice. I told him I would go home and see if the dye stain would come out. It did not so I... Read more

Was this review helpful? 0 3

  • Sep 23
  • Credit Cards
  • Marina Del Rey, California
  • Merchandise Overcharge
  • 1
  • 1
  • 95
  • REVIEW RATING 4/5

On sat sept 20 th I was shopping at old navy when I went to pay for my merchandise I was over charged when I brought it to there attention they just blew me off and said that the merchandise was not on sale when it clearly was I don't usally complain about things but I was a little mad about it now isn't that stealing? When has anyone been charged full price at old navy any way just wanted... Read more

Was this review helpful? 0 2

  • Sep 20
  • Footwear and Clothing
  • Annapolis, Maryland
  • Unprovided Receipt
  • 1
  • 1
  • 106
  • REVIEW RATING 4/5

I visited the Old Navy store located in Annapolis, Maryland on Saturday, 20 September 2014 at approximately 1:15 pm. After, searching for the items I wanted to purchase I proceeded to the check out counter. The cashier#2154741 was pleasant she completed the transaction and proceed to print out my receipt. The paper did not print the receipt the cashier then proceed to diagnose the printing... Read more

Was this review helpful? 0 1

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