Old Navy Complaints and Reviews

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Old Navy
Main address: 200 Old Navy Lane 43123-8605 Grove City OH
1-800-OLD-NAVY (1-800-653-6289), , custserv@oldnavy.com
  • 91+7 mobile complaints
  • $4K claimed losses
  • $41 average
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  • From mobile
  • Old Navy
  • Aug 21
  • by anonymous
  • #524495

Don't shop here , rude , no customer service and they make up there own rules for coupons even when the coupons clear say on thing . Will not get another dime from me !! Add comment

  • Aug 21
  • Footwear and Clothing
  • Jeans Exchange
  • 32

My mother bought a pair of jeans from old navy ( $19 sale), she asked me her daughter to purchase her another pair which indeed intended to the next day. Day later I did, searching for her size being 12 LONG,i scanned scanned and scanned. Finally finding a pair that said 12 long I bought them and gave them to my mother. Day's later she decided to try them on and realized that the jeans didn't... Read more

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  • Aug 19
  • Shopping
  • Las Vegas, Nevada
  • Ripped Pants
  • 1
  • 1
  • 10

We bought pants and in less then a week, there was a hole in the pockets, and they ripped about 6 inches in the back. It was very sad so we had to throw them away. We wasted $8 on them. Now I have one less pair thanks to old navy. Hopefully in the future they will be better made. For now I will just have to deal without them, which were my favorite pants. It is our first time shopping there and... Read more

Was this review helpful? 0 1

  • Aug 14
  • Footwear and Clothing
  • Delivery Accuracy
  • 1
  • 1
  • 24

Placed order on Sunday night/Monday morning at 1 AM. I needed the order by Saturday so I paid for 3-5 shipping which was $7 on a $10 order. Order won't be here until Monday. I leave for vacation on Sunday. HATE Old Navy. Order will be returned and I will NEVER shop there again. When I called customer service, she kept telling me that Saturday isn't a business day. It may not be for Old... Read more

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  • Aug 14
  • Footwear and Clothing
  • Rude Staff
  • 3
  • 3
  • 32

I was at changing area talking to a staff person the run that area so I was asking him some questions about some of the sales that old navy had some I did understand. Now here come another staff Just cut me off .and told the staff that I was talking too can u just open the door for this lady child to try on these clothes .she never said excuse me she was very rude.so I went got the manger told... Read more

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  • Aug 09
  • Footwear and Clothing
  • Southbury, Connecticut
  • Pants Exchange
  • 28

Today I was in the Old Navy in the Danbury Mall in Danbury, Ct. I had a pair of dress pants that have been in my closet for some time all I wanted to do was exchange them for a different size. I was not asking for money back nor did I want more than what they were worth just a different size. I have not EVER felt so belittled and dealt with the worst customer service of my life. The woman at the... Read more

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  • Aug 05
  • Footwear and Clothing
  • Item Incomplete Shipment
  • 30

I ordered two items, which put my order over $50, making me eligible for free shipping. However, only one of the items shipped, and the other was on back order (which I didn't know was going to happen when I ordered). I'm moving before the back order item is supposed to ship, so I emailed Old Navy and asked them if I could change the address on that part of the order. They told me they couldn't... Read more

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  • Jul 29
  • Footwear and Clothing
  • Spanish Fork, Utah
  • Avtive Wear Shirts
  • 8
  • 8
  • 54

I came into Old Navy on July 3, 2014 and bought my son two active wear shirts for the rest of the summer and I have washed them twice the first time I washed them they were fine and I do not put his clothes in the dryer because of shrinkage and they both have came unswon and so I called the store and asked if i can just come in and exchange the shirts and they told me no can do after you wash it... Read more

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  • Jul 25
  • Footwear and Clothing
  • Order Cancellation
  • 43

I have had the worst customer service experience of any company that I have delt with! I simply wanted to exchange a belt that didnt fit that I had ordered online. I returned it to a store like they told me and called "customer service" to do an "easy exchange." Well, nothing was easy about it. Had to cancel my first order and a supervisor assured me that it would be at my door in 2 days. NOPE!... Read more

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