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  • Customers like
    • Selection of clothes1
  • Customers don't like
    • Horrible customer service5
    • Lied about shipping dates2
    • Wet clothes1

  • Aug 24
  • Footwear and Clothing
  • Chesterfield, Michigan
  • Rude Customer Treatment
  • 1
  • 1
  • 22
  • REVIEW RATING 4/5

Last month I spend over $500 at old navy and received a $50 gift card in the mail. I went to old navy Chesterfield Michigan and bought several things my balance after the $50 was approx. $15.00. I purchased a pair of boyfriend jeans on sale for $25. I did not try them on in the store. I brought them back because they did not fit and was going to purchase new items that cost over the $25. ... Read more

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  • Aug 22
  • Footwear and Clothing
  • Davenport, Iowa
  • Old Navy Return Policy
  • 1
  • 1
  • 6
  • REVIEW RATING 4/5

The selection of clothes yesterday was terrible. There were only a few styles that would appeal to very few genres of people like 100# high school girls. I went to exchange some khaki cargo shorts and couldn't find anything for ANY member of my family. I then wanted to return the items and was asked for my ID, I paid CASH, what the heck do you need my license for?! If it had been check or credit... Read more

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  • Aug 20
  • Online Shopping
  • Auburn, Maine
  • 13
  • REVIEW RATING 3/5

I ordered 8 things from Old Navy. 2 pairs of mens shorts, 3 pairs of womans pants, 2 mens shirts, and a toddler shirt. A single package came first. It was supposed to be mens shorts. I opened them up and they were kids shoes with chewed gum on the laces. I called and they told me I had to go print the label (which I wasnt able to do at home), go to UPS and send them myself and hope that the... Read more

Was this review helpful? 0 0

  • Aug 08
  • Footwear and Clothing
  • Temple Terrace, Florida
  • Old Navy Credit Card
  • 25
  • REVIEW RATING 4/5

I had an old navy credit card. Made all my payments but a couple on time and because of that they decreased my card, ok fine. That was a couple of years ago, but since then all payments on time, they closed my card 5 months ago saying they pulled my credit score and there were delinquents on it so they closed this card which all payments were on time and paid off........really, and that is... Read more

Was this review helpful? 0 0
  • From mobile
  • Old Navy
  • Aug 07
  • by anonymous
  • #678692

Hi my name is Carol Gipson and someone is using my emails account with out my permission I want to know did some one open a account in my name if they did l want you to text me and let me know please if they did put a block on that email Add comment

  • From mobile
  • Old Navy
  • Jul 26
  • by anonymous
  • #672008

The pants pockets aren't big enough I need bigger pockets ok Add comment

  • From mobile
  • Old Navy
  • Jul 22
  • by anonymous
  • #670309

I bought a dress from old navy and when I washed it the straps broke I was very surprised because I paid 34.00 dollars and only wore it once it was a major disappointment I am a loyal customer I took the dress back and they no longer had it in the store and will have to send me a 20.00 certificate by mail when I could have just exchanged it right then I don't get it! Add comment

  • Jul 19
  • Customer Service
  • Hoover, Alabama
  • Old Navy Clothing
  • 48
  • REVIEW RATING 4/5

Yesterday the power went out at the Riverchase Galleria (Birmingham, AL) in the middle of me purchasing an item. Of course, I understand that this was in no way anyone's fault, and everyone was very kind and helpful trying to make the experience good even though we couldn't pay. When it was clear the power wasn't coming back any time soon, the manager told people that they could put their items... Read more

Was this review helpful? 0 0

  • Jul 14
  • Footwear and Clothing
  • Old Navy Online Order
  • 2
  • 2
  • 83
  • REVIEW RATING 5/5
Old Navy - My box looked like it exploded
1 of 2

My online order showed up in a box that looked like it fell out of a plane at 10,000 ft, or was drop kicked and run over by a vehicle. I am almost afraid to see inside of it. It was a very large order, and I would think you all would take better care of boxes sent to customers. I am a tall person, so Old Navy items are a reasonable bargain. The local stores refuse to carry tall items so I am... Read more

Was this review helpful? 1 1

  • Jul 09
  • Footwear and Clothing
  • Englewood, Colorado
  • 35
  • REVIEW RATING 4/5

The last several Old Navy stores we have been in, have had the music turned up so loud that I had to shout to my daughter to be able to be heard. Ridiculous!!!!! Wouldn't it be nice to have a calm atmosphere in which to shop? I probably will not be back. Why would anyone want to try to visit and have fun while shouting over the music?? I have asked at one store for them to turn it down. But ,why... Read more

Was this review helpful? 2 1
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