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  • Customers like
    • Selection of clothes1
  • Customers don't like
    • Horrible customer service5
    • Lied about shipping dates2
    • Wet clothes1
  • From mobile
  • Old Navy
  • 2 days ago
  • by anonymous
  • #672008

The pants pockets aren't big enough I need bigger pockets ok Add comment

  • From mobile
  • Old Navy
  • Jul 22
  • by anonymous
  • #670309

I bought a dress from old navy and when I washed it the straps broke I was very surprised because I paid 34.00 dollars and only wore it once it was a major disappointment I am a loyal customer I took the dress back and they no longer had it in the store and will have to send me a 20.00 certificate by mail when I could have just exchanged it right then I don't get it! Add comment

  • Jul 19
  • Customer Service
  • Hoover, Alabama
  • Old Navy Clothing
  • 13
  • REVIEW RATING 4/5

Yesterday the power went out at the Riverchase Galleria (Birmingham, AL) in the middle of me purchasing an item. Of course, I understand that this was in no way anyone's fault, and everyone was very kind and helpful trying to make the experience good even though we couldn't pay. When it was clear the power wasn't coming back any time soon, the manager told people that they could put their items... Read more

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  • Jul 14
  • Footwear and Clothing
  • Old Navy Online Order
  • 1
  • 1
  • 67
  • REVIEW RATING 5/5
Old Navy - My box looked like it exploded
1 of 2

My online order showed up in a box that looked like it fell out of a plane at 10,000 ft, or was drop kicked and run over by a vehicle. I am almost afraid to see inside of it. It was a very large order, and I would think you all would take better care of boxes sent to customers. I am a tall person, so Old Navy items are a reasonable bargain. The local stores refuse to carry tall items so I am... Read more

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  • Jul 09
  • Footwear and Clothing
  • Englewood, Colorado
  • 20
  • REVIEW RATING 4/5

The last several Old Navy stores we have been in, have had the music turned up so loud that I had to shout to my daughter to be able to be heard. Ridiculous!!!!! Wouldn't it be nice to have a calm atmosphere in which to shop? I probably will not be back. Why would anyone want to try to visit and have fun while shouting over the music?? I have asked at one store for them to turn it down. But ,why... Read more

Was this review helpful? 2 1

  • Jul 08
  • Footwear and Clothing
  • Montgomery, Alabama
  • Old Navy Checkout
  • 18
  • REVIEW RATING 4/5

Was standing in very long line at the one cash register that was open. Finally the store saw fit to open a 2nd register, Carmen an employee very rudely started raising her voice at those of us in line. It seems the line had formed in the wrong place. There were no signs or even a hint as to where, we the customers should have formed a line. Old Navy Montgomery Alabama... You lost a customer... Read more

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  • Jun 28
  • Footwear and Clothing
  • Toronto, Ontario
  • Jeans
  • 1
  • 1
  • 32
  • REVIEW RATING 4/5

This isn't so much a complaint about one particular thing as it is a complaint about Old Navy's direction when it comes to style, fabric and price. I used to like to shop at Old Navy. I found their styles reasonably flattering, the quality of the fabrics was pretty good and they had frequent sales that really made it worth my while to shop there. Lately, I've noticed that the styles are either... Read more

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  • May 31
  • Footwear and Clothing
  • Ottawa, Ontario
  • Cargo Pants
  • 3
  • 3
  • 47
  • REVIEW RATING 4/5

I have been buying old navy cargo pants for over seven years. I usaly buy four pairs of pants. They rip in less then a year and I am buying a new pair every six or four months. I even have old pairs that I have had stiched up by my father in law. I was like enough was enough. I dieced to talk to a costumer service rep. I bought them six months ago during there sale. Was told that they would not... Read more

Was this review helpful? 0 1

  • May 22
  • Footwear and Clothing
  • Staff
  • 1
  • 1
  • 126
  • REVIEW RATING 4/5

Are employees trained to use social media as a vehicle for embarrassing customers? This appears to be recurring behavior from the responses and can only serve to hurt the brand. No one wants to shop in a place that puts customers on blast. Are employees trained to use social media as a vehicle for embarrassing customers? This appears to be recurring behavior from the responses and can only serve... Read more

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  • Apr 30
  • Footwear and Clothing
  • Sparta Township, New Jersey
  • Credit Account
  • 2
  • 2
  • 108
  • REVIEW RATING 3/5

I have been a loyal customer of Old Navy for over 5 years. In those 5 years I was a struggling student paying my way through undergraduate and graduate school. Upon completing my education I was advised that I was no longer a valuable enough customer to maintain a credit relationships with Old Navy any long. It is my understanding that the clothing quality has significantly decreed in the last... Read more

Was this review helpful? 0 7

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