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2.0 Based on 55 reviews
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  • Customers like
    • Nice store 1
    • Selection of clothes 1
    • Store and location 1
  • Customers don't like
    • Horrible customer service 6
    • Overall store cleanliness 3
    • Poor quality 3

I was 4 months pregnant when I started working for Old Navy. Everything started out great at first, then it went to *** very quickly. Being pregnant I wasn't supposed to be pushing or lifting over so many lbs and I sure shouldn't have been climbing ladders. They had me pushing heavy rolling shelves of clothing they have in the back. Almost got one pushed onto me because an employee failed to see if anyone was back there before moving it. I was... Read more

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  • From mobile
  • Old Navy
  • May 10
  • #845432

After contacting my Washing Machine Co, thinking it was the washer causing little holes in front of every Old Navy shirt, it wasn't the washer because I have been washing the shirts by hand. Disappointed in their material. I will not buy from them again! Add comment

1) I went to shop @ Old Navy in Montreal and most of the dresses for plus-sized women are only available online. I want to try on my clothes before I buy, not deal with shipping hassles and returns if clothes don't fit. 2) When I tell the salesperson at the cash that I'm already on the email list so I don't want to sign up again, thinking that will end it, they argue with you, saying *** things like I need your email to finish your... Read more

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  • From mobile
  • Old Navy
  • Apr 27
  • #837125

The Old Navy store off of Sawmill in Columbus area looks like a garage sale and has looked that way for months. Recently, I needed to make a return from some gifts that were given me and they put the money back in my friend's card. The only way to then give me the amount was to call my friend and get her card number over the phone. Add comment

  • From mobile
  • Old Navy
  • Apr 17
  • #831609

By far the most annoying company ever! At least three emails daily to buy their flimsy thin pieces of clothes, that's not worth the price. Add comment

Dear Old Navy, I never write reviews or anything but my experience today was horrible. Horrible customer service and adding for your deals that are going on. I went to the store in Willow Grove, PA. When I went to ring up my clothes everything that I had was the fine print saying some exclusions apply. I don't know why you advertise with signs saying 30% or etc and only one thing on the whole table to 30% off. It was 4 different items. ... Read more

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  • From mobile
  • Old Navy
  • Apr 03
  • #822447

Old Navy is a Rip Off clothing store who dont need to be in business with those cheap clothes that they just throw an price on them .There women jeans are not made with 2 loop in the back only one there jeans are not made with there name tag on the back when you wash there jeans they change color from dark to light thats tell you that they are cheap jeans. Add comment

I have purchased 2 pairs of shorts a pair of pants and two t-shirts from Old Navy. All of which have had color fading or spotting issues after the first wash. It is not a laundry issue - all of my other clothing is fine, only the Old Navy Items are damaged. The pants and shorts will come out discolored around the waist and pockets. The shirts around the collar. Some of these articles I never even wore and can't return because they have been... Read more

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  • From mobile
  • Old Navy
  • Mar 29
  • #819026

The automated system is ***. I was NEVER connected to a human represtative and everytime I said an option the machines had me continuously repeating myself. And my problem is when I pay my bill online instead of them taking the money right then and there they wait until the due date and I really don't like that. Add comment

Very bead they send email with flash sale only in store and when you are in the store they don't respect the offer and I show the email and only say sorry and the most of the time say excluding baby but if I take toddler they don't respect the offer and I ask why is very clear excluding baby no toddler and only the manager look at me and say sorry. Add comment

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