2.1
  • Selection of clothes1 votes
  • Horrible customer service4 votes
  • Lied about shipping dates2 votes
  • Wet clothes1 votes
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  • Apr 15
  • Credit Cards
  • Jonesville, Virginia
  • Account
  • 8
  • REVIEW RATING 3/5

I have called the Old Navy Visa Credit Center for 5 months! Each time I call the representative cannot find my account and when they finally do it is the wrong account!! Then I have to pay it over the phone because the system only recognizes my number from an OLD account. Each time I call they say they have fixed it and each month I call back it is the SAME EXACTLY problem. I wouldn't have this... Read more

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  • Apr 14
  • Footwear and Clothing
  • Cold Lake, Alberta
  • Pants
  • 8
  • REVIEW RATING 4/5

I purchased 6 pair of these pull on boys pants from old navy 4 out of the 6 ripped and all in the same spot ( the coach area ) and I'm almost sure the two other will do the same. My boy loves this pant but they just don't last :( Read more

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  • Apr 11
  • Footwear and Clothing
  • Vancouver, British Columbia
  • Credit Card Payment
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

Paid for my order by credit card. Customer service rep entered in someone else's email without my consent. Told me to hit enter twice. When i realized what she was doing i questioned her. She reached over counter to hit enter again. Told her i was not ok with this. Spoke with manager who said its ok and i could trust no info was being sent out. Said i wanted info deleated. She gave me a... Read more

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  • Apr 09
  • Online Shopping
  • Forest, Virginia
  • Dress
  • 16
  • REVIEW RATING 4/5

Placed order on March 28 the order was pending the entire week I kept calling to see why, got different answers and no one knew, all items were in stock and paid for and ready to ship, they shipped the following Sat April 4, I got email April 8 saying a dress in my order was no longer available? It was when I bought it, called and they made up lies and excuses! They stole the dress from my... Read more

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  • Apr 03
  • Footwear and Clothing
  • San Francisco, California
  • Clothing
  • 23
  • REVIEW RATING 4/5

I made two order's within a month worth over 100$ each time to get the 2 day shipping. I never received my order the first time they credited my money. The second time I didn't receive it first let me start with two day shipping again I ordered on a Monday and my expected arrival date is Thursday and Friday? Uhm I'm not a math major but that's not two days? I called today to speak with... Read more

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  • Mar 17
  • Footwear and Clothing
  • Grove City, Ohio
  • Coupon
  • 5
  • 5
  • 77
  • REVIEW RATING 2/5

I went to Old Navy earlier today to purchase several items, I went up to the cashier and I gave her $5.00 off coupon. She said she need Old Navy card and I told her I left it at home. I was going to use my debit card. I was upset and I told them that I will never come back. I just closed my old navy card. I will spread the words to my family, friends, and co workers not to shop Old Navy. I have... Read more

Was this review helpful? 0 11

  • Feb 26
  • Footwear and Clothing
  • Jacksonville, Arkansas
  • Online Order
  • 2
  • 2
  • 56
  • REVIEW RATING 2/5

Well. I ordered from Old Navy previously and had no problems. But then, all if a sudden my orders are coming a day or two late after the date it was suppose to be delivered. Call customer service. And they have basically nothing to tell me about order. They don't no any more than I do. It's unacceptable to have a company offer a delivery guarantee and you get your orders two days later. Not once.... Read more

Was this review helpful? 0 8

  • Feb 01
  • Footwear and Clothing
  • Queens Village, New York
  • Manager
  • 1
  • 1
  • 42
  • REVIEW RATING 1/5

I went to oldnavy located at 697 hillside ace new Hyde park the manger sucks and she was really rude Read more

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  • Jan 24
  • Footwear and Clothing
  • San Fernando, California
  • T-Shirt
  • 84
  • REVIEW RATING 4/5

I went to the Old Navy in Panorama City and was very upset about the customer service. I went to the register to purchase a couple of t-shirts that had a sign above them stating they were 50% off but when I was checking out I noticed that the price did not change so I let the cashier know that they had a sign above them and she told Gladys to go check on this so I followed knowing exactly where I... Read more

Was this review helpful? 0 2

  • Jan 05
  • Footwear and Clothing
  • Logan, Utah
  • Charge
  • 101
  • REVIEW RATING 4/5

I went to the old navy in logan, UT on Black Friday, and spent $297. They charged my MasterCard 9 TIMES!! It pushed me over my credit limit, increased my card interest rate, and made it so I was unable to purchase my medications I am supposed to take everyday. I am beyond pissed off. I am LIVID. When I called the store, the manager said "oh yeah, that was just a glich we had, just call corporate... Read more

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