Old Navy Complaints and reviews

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Industry: Footwear and Clothing
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  • 76 complaints
  • $3,731 claimed losses
  • $49 average
  • 9171 since Dec 10, 2007

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Old Navy
Main address: 200 Old Navy Lane 43123-8605 Grove City OH
1-800-OLD-NAVY (1-800-653-6289), , custserv@oldnavy.com
Old Navy reviews, Old Navy complaints, read Old Navy reviews, find Old Navy reviews, Old Navy scam reports
  • 76 complaints
  • $3,731 claimed losses
  • $49 average
Had an experience with Old Navy?
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76 reviews found
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  • Apr 01
  • Rude Management
  • 3
  • 18

I went in and was looking for some new Spring attire. When walking by the sports wear, I saw a manager yelling at an employee in front of all of the customers and fellow employees. It was very unprofessional of the manager to be yelling at the employee like that. She should have taken the employee into the back room or somewhere where everyone couldn't hear what was going on, or be able to know... Read more

Was this review helpful? 0 0

  • Feb 01
  • Sweatshirt
  • 5
  • 48

So back in 2010,me and my mother went to Old Navy to return a sweatshirt that had a hole in it when she first purchased it.So when we got into the store and we found someone to possibly return the item,my mother told the lady that there was a hole in the sweatshirt when she purchased it and said that she wants to return it.The lady says that she can't return the sweatshirt.So my mom said that the... Read more

Was this review helpful? 0 0

  • Jan 31
  • Burnaby, British Columbia
  • Staff Treatment
  • 5
  • 51

My daughter has been working at the Langley Branch for 1 1/2 years, when she was hired she was promised that there would be lots of work, but the max shifts she has received has been 2 in a week. She has gotten numerous customers commenting on what a great job she does, her co workers enjoy working with her, she was the only one who was interviewed to agree to work the 5 am shifts. She has been... Read more

Was this review helpful? 0 3

  • Dec 20, 2013
  • Customer Service
  • 5
  • 51

I was in today because of the great deals advertised. They were giving $10 O.N Cash back with every $25 spent or so they say. I was rung up and my total was $79 and cents and I though sweet deal I'll get $30 O.N. Cash back. The guy that rung me up gave me my receipt & only $20 O.N. Cash. I didn't want to say anything until I double checked the ad again & sure enough it said in clear... Read more

Was this review helpful? 0 3

  • Dec 18, 2013
  • Teaneck, New Jersey
  • Incopetent Workers
  • 6
  • 81

I HAVE NEVER FELT SO EMBARRASS AND HUMILIATED IN MY LIFE IT IS THE FIRST TIME I HAVE EVERY SWEAR NEVER TO SHOP AT A STORE AGAIN AND MEAN UNTIL I REACH MY GRAVE I HATE OLD NAVY AND IT'S CUSTOMER SERVICE.i went into the store request and exchange i am returning to my country so i bought something for some friend but they were too big i am leaving this week so i said to the cashier they called from... Read more

Was this review helpful? 0 2

  • Dec 11, 2013
  • Boston, Massachusetts
  • Order Shipping
  • 1
  • 30

I placed an online order with Old Navy on the morning of December 2nd -- ALL items were in stock and this order STILL HAVE NOT EVEN SHIPPED! How insane is that? I called Old Navy and was told no supervisor was available to talk to but they would have someone call me back --- I'm so pissed that this order hasn't shipped and now when it does ship It'll arrive way later than I need it... Read more

Was this review helpful? 0 2

  • Dec 09, 2013
  • Shipping From Online Purchase
  • 4
  • 30

Purchased items on Black Friday and they still haven't shipped 9 days later. Made a second purchase two days after Black Friday and they're shipping half my order. My family won't receive their package for Christmas because they'll be traveling for the holiday. Thanks for nothing Old Navy. I understand that the retailer is busy however I have ordered from other retailers and have no issues with... Read more

Was this review helpful? 0 1

  • Dec 08, 2013
  • New York City, New York
  • Apparel
  • 7
  • 55

I was proactive about this happening to me the other day, for a 54.00 purchase, Old Navy removed 108.00 from my checking account. I don't know of too many other stores that do this. But since there is no heads up, it will blindside a lot of consumers. I wrestled with just cancelling my order because it is not worth the headache of calling my bank all week. They really need to re-think the way... Read more

Was this review helpful? 3 0

  • Dec 07, 2013
  • Gift Card
  • 2
  • 32

I was given a gift card to Old Navy as a gift. The cheap paperlike card it was printed on caused the pin number to be illegible when I tried to use it for an online purchase. I called Old Navy and the woman who answered said I would have to try to use it in the store or call the purchaser of the card and ask for the receipt. I do not shop at malls and I wasnt about to call my sisterinlaw and ask... Read more

Was this review helpful? 1 2

  • Nov 07, 2013
  • Louisville, Kentucky
  • Management
  • 1
  • 57

i was shopping and she kept on looking at me and my 2 kids and followed us around the store, it made me feel uncomfortable. when i was checking out she asked me if i wanted to sign up for a credit card and i politely said no thank you. then, she gave me a rude attitude when i asked her a question. she was also being immature, rude, and abrassive towards her co workers. she acted like she was... Read more

Was this review helpful? 0 2
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