140 views
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.0

Dear Old Navy,

I never write reviews or anything but my experience today was horrible. Horrible customer service and adding for your deals that are going on.

I went to the store in Willow Grove, PA. When I went to ring up my clothes everything that I had was the fine print saying some exclusions apply. I don't know why you advertise with signs saying 30% or etc and only one thing on the whole table to 30% off. It was 4 different items.

Also, the sales person who rung me up. He was flat out rude. I understand he had to hear my frustration when nothing I had was actually on sale, but when I looked at my receipt he rung me up for 2 articles of clothing I did not buy. And when i went back to tell him NOTHING.

Not an I am sorry for the mistake or anything then when he rings it back up to return it he uses the sale price I thought it was originally. I told him he told me that nothing I had in my cart was on sale yet when he rings it up he tries charging less for what I paid. Is this something Old Navy is trying to do? I never left the store during this whole process.

The manager was no help and when I left the guy hist and said what a and I'm not going to finish that because it was flat out rude. I had my two year old daughter with me and he thought I did not hear him. I have mom ears I heard it all.

I will he sharing this post with my Facebook page and other pages on Facebook because how I was treated was completely disrespectful and I do not want anyone else to be treated like me. No one deserves it.

Reason of review: Poor customer service.

Location: Horsham, Pennsylvania

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I love it when people say, I never write reviews, but...Okay, I thought this WAS a review. Am i missing something here?

Guest

HONEY... first of all, when the employee scans in your receipt, the items ring up for exactly what you paid originally, they can't rig or alter ANYTHING.

Good for you, your two year old daughter was with you and you have mom ears, like every mother claims. Maybe you were "flat out rude" (which you used twice in your review) to him, so he was tired of you and dished it back out.

You "customers" fail to realize employees are people too and when you're a *** to them they have a natural instinct to respond. If the manager noticed too, you must have been a real gem.

Old Navy Reviews

  1. 341 reviews
  2. 138 reviews
  3. 98 reviews
  4. 101 reviews
  5. 78 reviews
Old Navy reviews