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I placed an order with old navy and was waiting for my package. I thought it was taking more than usual so I decided to track it and come to found out lasership was the company they used to deliverd my package. They claim they had delivered it 3 days prior at my front...
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#1058732
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My daughter and i have purchased on line tops for years and i continue to find small holes inthe tops after one or two washings i have no excuse why i continued to purchase from old navy i guess i thought you would take care of problem since i saw reviews from other...
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Anonymous
Anonymous

This exact same thing just happened to me on 2 shirts I just purchased from there!

1.0
#1043775
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To: Old Navy Customer Relations May 5, 2017 From: Marion DiPippo, 24 Bass Rd, Mahopac, NY, 10541 marionkuehne@yahoo.com 845-803-7746; 845-284-7013 In Regard To: Unlocked front entrance before store was officially opened; security risk for customers; unacceptable...
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#1043266
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Old Navy - Never again!!

Old Navy
#1055044
1.4
I ordered back on May 14th. I asked for them to change the shipping address after that. Instead of saying yes or no, they simply cancelled my order without asking! Fast forward to June 2nd and I am still fighting for a refund. No one will help and keeps passing it onto someone else. Worst customer service. Will never order again! Just give me my money back!!
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Old Navy Commercial Review

Old Navy
#1021473
1.5
I'm a Mom disgusted with the new butt view of the young lady climbing out window then meeting up with guys & making out! Poor image for my daughter!
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Short Review for February 24, 2017

Old Navy
#1013243
1.0
Went to exchange a shirt for different size they said l needed the reciept .They said l couldn't do it because of they said it would mess up their inventory. Really i will never shop there again. Because that sounds like they call there customer theives
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Old Navy Shipping Service Review

Old Navy
#972259
1.4
I cannot believe how poor the customer service is. Placed a order 13 days ago and has not shipped called customer service all they said was what I could see??? Pending shipment. I guarantee this will be the last time I shop Old Navy . I have had items that are personalized ordered the same day delivered and under my tree.
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I WILL NEVER SHOP AT THIS STORE AGAIN. The music at the McKinley Mall in Hamburg, , New York store had the music cranked up so loud, my son & I had to shout to talk to each other. It was a miserable shopping experience. I have NEVER been in a store with music that...
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Anonymous
Vicious Vicki

Get with it, its retail marketing. Its advertised that way to get people in, been that way for some decades. Kohl's, Hot Topic, Ann Taylor, Children's Place, GAP, lots of comp...

2.7
I liked
  • Price of the shorts
I didn't like
  • Loud music and the marketing ploy of super cash
#1035582
Reply to reviews
Every time I shop at Old Navy (various locations in several states) the cashiers just throw the items I'm purchasing in a ball into the bag after I took the time to take the hangers off and fold the items for them so they wouldn't have too! Did they not clearly see...
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1.0
#1029857
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Spoke with Matt manager at Synchrony Bank for old navy card holder, when I mentioned about how Jee(representative) did a good job taking the my call, with issues, concerns and addressing all of my questions and putting a note into my acct with the intention of not...
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Anonymous
Mia

I was making payments on my card Old Navy card every single month and they were charging me late payments fees even though I paid before due date. Now there's $800 worth of fe...

3.5
#1006299
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They advertise it in the email with these big bold letters SUPER CASH, you have to actually scroll all the way down to the very bottom just to see that you need to spend a certain amount to redeem a certain amount. So you're telling me I have to spend more than the...
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Anonymous
Vicious Vicki

For a retail employee you certainly are not very savvy. It does say "earn" 10/20/30 etc. when you SPEND, and to REDEEM, etc. I love how people only read numbers when it benefi...

Anonymous
Shopper

This is a common sales hook. Other stores use it and it does help them sell product. If you are too slack to read the coupon, where it is clearly printed the rules, you do not...

#1004929
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I am a new customer to old navy ;& i had no complaints about the store until yesterday ; I received a gift card from old navy from my daughter for X-mas & i bought 4 tops & 1 pair of jeans on 1/03/2017 ; and about 3 weeks in to November I noticed a cluster of holes in...
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#1004027
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I stopped going to Old Navy because there is usually only one cashier when there is about 10 employees on the floor. You always have long lines at the cash and the wait is terrible. The employees are not friendly at all and you always feel that you are disturbing them...
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1.0
I didn't like
  • Extremely poor customer service and order follow through
#985595
Reply to reviews
After trying to return some things today, I have learned that old navy's return policy is horrible. I will never shop in one of your stores ever again. I could under stand receiving store credit for purchase price after 90 days but to not honor the purchase pride and...
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Anonymous
Vicious Vicki

True, you had a receipt, but your receipt was long past the threshold for returns, and everything is printed right there for you at the bottom. Therefore, the receipt is null ...

Anonymous
Anonymous

Totally agree ^^^ They ARE refunding you the current selling price, there isn't a way for them to change it's price in the system when they scan it in for the return the price...

1.0
#985245
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