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2.0 Based on 65 reviews
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    • Nice store 1
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    • Horrible customer service 6
    • Overall store cleanliness 3
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The worst experience. I began an order Fri night 7pm, Sat 3pm, still trying to complete. Old Navy& bank had conf call w/ me telling Old Navy money was pending out of my acct & going to them. The ON employee agreed but gave me "store relations". ON got tired of looking for store where order was placed by their employee,& said as far as they were concerned they haven't been paid so just dispure it. The bank says can't dispute yet because it... Read more

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I purchased 2 identically made shift dresses a couple of weeks ago. They are still on the racks, a blue (very small) floral print one and a black one. I tried them on and they hit above the knee. After one wash IN COLD WATER on the GENTLE CYCLE, and laying flat to dry (previous experience with old Navy clothes shrinking) the blue dress sleeves shrank in length 3 inches. The hem shrank 5 inches. I had not worn the black one yet, or ran it... Read more

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I bought uniform shirts from Old Navy, what a mistake. After one wear/wash, the shirt came undone at the seem. I am very disappointed. I called customer service thinking they would just send me a knew one...nope. I have to go into a store and have it approved, then order a new shirt online and pay for it, and then they will refund me my money. I'm sorry but that is too much work for a five dollar uniform shirt. After spending over three... Read more

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I accidentally switched the check I wrote to my electric company and Old Navy credit card and sent them to each other. The electric company sent the Old Navy check back with a note. However, Old Navy CASHED the check I had written to the electric company. I called about it and they have no record of the check even though the exact amount was credited to my bill. I also have a copy of the cashed check from my bank that states Old Navy cashed a... Read more

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  • From mobile
  • Aug 18
  • #903206

I like Old Navy,the clothes are comfortable prices resonable. What Im so tired of are the comercials that are becoming more and more obnoxious. To the point where I am no longer interested in shopping there AT ALL! Amy Shummer is NOT funny,nor are the kids she calls. Once was too much for this commercial.

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I went to an Old Navy Store in Charlotte where I bought 3 shirts for an OUTRAGEOUS PRICE OF $70. There was no way I was going to spend that much on 3 shirts. So I went online and got the same 3 shirts plus 1 more for $49. So I ordered them and returned the others. The shirts shipped Late Tuesday (I ordered them on Saturday) The estimated delivery was on a Friday, so Thursday I looked online and saw that the package was given to USPS by UPS at... Read more

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I placed an Order with Old Navy and was expecting to receive my package on 8/1/16. I noticed right after the item shipped that the incorrect address was on the shipment notice. I called Old Navy and Laser(Loser)ship. They both corrected the address in their systems (supposedly) and Old Navy called Lasership as instructed to correct the address with them. I placed a follow up call with Lasership to make sure everything was in order. They... Read more

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I went in the Auburn store shopped about and hour had a certain amount to spend while watching the sale prices and what my total was not to go over then when time to check out some of the cloths was not on sale as I thought and the very rude cashier would not take the time to even check and embarrassed me to the point I all most just walked out .She does not need to be working in retail with an attitude like that . Read more

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  • From mobile
  • Jul 21
  • #886243

Be careful when getting their credit card. I was approved always paid on time and paid more than my payment. First my available credit was lowered and then the account was closed. Despite the fact that I had no balance. They were basing it on old credit information. Now I have two negative hits on my credit. What a scam!!!

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My old navy account was closed this month. I've had the card for at least 4 months and have had a zero balance that I have maintained to date. I saw that it was closed after reviewing credit karma. I called the card company and was told that the explanation was due to creditworthiness. Completely bogus. My credit score has improved drastically since getting excepted for this card. Additionally , last week- I just got approved for another card... Read more

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