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On Saturday October 7,2017 I learned that my credit score drop 2 points due to inactivity on my Old Navy Visa account. Old Navy also decreased my credit limit by 1000. I was told that the last time that I used my card was in August of 2016. This company has No grace...
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#1112788
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I am so annoyed when you look online at an item, then go to the "find in store opt". Store inventory is never correct . The result will show it's not in the store. This has happen countless time to me. This pass weekend i went into an old navy, and the shorts that...
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Anonymous
peggy

Here's an idea: call the store and have them verify your item is in stock. They can even put it on hold, you dunce

2.9
#1083418
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Opened account in March 2017. Had to call and beg to get the actual card and first statement. I mean numerous times; more than four. (Tried to pay card off the next day, but was told can't do it in store.) Finally received the actual old navy credit card about a month,...
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1.5
#1069743
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Old Navy - Horrible

Old Navy
#1123549
Horrible Servine in Hattiesburg Mississippi Store Waited in line with one cashier... Really will do business some where else .....
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Old Navy - Credit card issues

Old Navy
#1087998
Credit card issues that needs immediate resolving
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Old Navy - Unhappy

Old Navy
#1079576
4.3
Details
I ran to Old Navy on my lunch half hour I got there and there was one person working the register with five or six people in line one lady that was folding clothes noticed the line and continue doing that stood in line for 15 minutes before another cashier came up to help in the meantime my half-hour lunch was over. The reason I had to return my item was because it was missed sized on the hanger
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Old Navy - Never again!!

Old Navy
#1055044
1.4
Details
I ordered back on May 14th. I asked for them to change the shipping address after that. Instead of saying yes or no, they simply cancelled my order without asking! Fast forward to June 2nd and I am still fighting for a refund. No one will help and keeps passing it onto someone else. Worst customer service. Will never order again! Just give me my money back!!
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Advertised vs Delivered
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Old Navy - Sports tanks
There is currently a *** poor selection of sports tanks with built in *** pads. I'm way too lazy to wear sports bras and I'm sure I'm not alone in that so please bring back the good stuff, i.e. sports tanks with *** pads built in. You used to have them so what the ***....
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#1066755
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i saw an adorable shirt on the "$9.99" rack and then we go to the register and the lady goes "This is $23.99" um what? i told her where i got it and she said "well i don't know how it got there" i said "whatever i'm not buying that" and then i go to pay for my $1 flip...
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Anonymous
Anonymous

Im sorry for your situation. Old Navy doesn't train people to service this way. I hope that we can change your mind on your next visit. We appreciate your feedback and do valu...

Anonymous
Anonymous

"Old Navy needs to fix their racks and get new employees."Or, better yet, you could not throw a fit like a child. Asinine, disrespectful shoppers just throw things wherever in...

1.0
#1065666
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I placed an order with old navy and was waiting for my package. I thought it was taking more than usual so I decided to track it and come to found out lasership was the company they used to deliverd my package. They claim they had delivered it 3 days prior at my front...
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#1058732
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My daughter and i have purchased on line tops for years and i continue to find small holes inthe tops after one or two washings i have no excuse why i continued to purchase from old navy i guess i thought you would take care of problem since i saw reviews from other...
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Anonymous
Anonymous

This exact same thing just happened to me on 2 shirts I just purchased from there!

1.0
#1043775
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To: Old Navy Customer Relations May 5, 2017 From: Marion DiPippo, 24 Bass Rd, Mahopac, NY, 10541 marionkuehne@yahoo.com 845-803-7746; 845-284-7013 In Regard To: Unlocked front entrance before store was officially opened; security risk for customers; unacceptable...
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Mohegan Lake, New York
#1043266
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I WILL NEVER SHOP AT THIS STORE AGAIN. The music at the McKinley Mall in Hamburg, , New York store had the music cranked up so loud, my son & I had to shout to talk to each other. It was a miserable shopping experience. I have NEVER been in a store with music that...
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Anonymous
Anonymous

I understand your situation... I appreciate the feedback as I am a manager at Old Navy. I will say that the company is deeply invested in its costumers. We do everything we ca...

Anonymous
Vicious Vicki

Get with it, its retail marketing. Its advertised that way to get people in, been that way for some decades. Kohl's, Hot Topic, Ann Taylor, Children's Place, GAP, lots of comp...

2.7
I liked
  • Price of the shorts
I didn't like
  • Loud music and the marketing ploy of super cash
#1035582
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Every time I shop at Old Navy (various locations in several states) the cashiers just throw the items I'm purchasing in a ball into the bag after I took the time to take the hangers off and fold the items for them so they wouldn't have too! Did they not clearly see...
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Anonymous
Sally

The cashiers have to check each item for security tags you dunce!

1.0
#1029857
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