Submit ›
2.0 Based on 73 reviews
Compare to others
Respond to your
  • Customers like
    • Nice store 1
    • Selection of clothes 1
    • Store and location 1
  • Customers don't like
    • Horrible customer service 6
    • Overall store cleanliness 3
    • Poor quality 3

I want to start by saying the store manager and the old navy customer service is so rude. The cashier made a transaction mistake. Due to the mistake money was debited from my card. The cashier said it would take up to 3-5 business days to put the money back on my card. The money never went back on my card. So I contacted both the store manager and customer service and they now telling me its my bank. I have not got my money back yet. Read more

Was this review helpful? 0 0

This is the second time I have placed an order and shipping is taking longer than the 5-7 business days. In addition, they are not picking up their phones I have attempted about 4 times yesterday while holding longer than 10 minutes. I am on hold again and also attempted to contact them via email and no answer yet. There are no updates on my shipment, after this I will never purchase anything from this store again, they are awful and even if I... Read more

Was this review helpful? 0 0

OLD NAVY and all related stores you hire AMY SCHUMER. I refuse to buy anything from any of the OLD Navy or related stores until she keeps her promise to move out of the country. She is not funny and a ***. She is not a role model for anyone and in fact is just a unfunny hateful elite who's only concern is to stay relevant by staying *** things or doing *** things. May I remind you of the red carpet fake fall in front of Kanye to grab... Read more

Was this review helpful? 2 0
  • From mobile
  • Nov 26
  • #961680

Old Navy I enjoyed shopping until I started to notice that the quality of your clothes every day is worsening. I bought a blouse and at 2 places I had holes. Why did you decrease the quality of the product?

Add comment
  • From mobile
  • Nov 23
  • #960445

My account was closed because supposedly i missed a payment, i will never get a credit card with old navy ever again, look out old navy is credit card is fraudulent company.

Add comment

I was returning an item at Old Navy store 5840 in Queens, NY 11/22/2016. It was very quiet in the store not much people. I went straight to the line which is next to the entrance and was the second person waiting. I was call by Stephanie. First she was staring at me before she call me. Then she gave me a look while I walked toward her and her attitude wasnt nice. I show her the item with the receipt. Then she questions me very rule about the... Read more

Was this review helpful? 0 0

I love Old Navy!!! I purchase not only my clothing but my son’s clothing there as well. I have ALWAYS purchased my child’s uniforms there bc of quality and price. HOWEVER, since you decided to have Amy Schumer do your commercials, I will no longer give my hard earned money to your store. By you having this disgusting mouthed woman do your commercials, I have decided to go to Kohl’s or ANYONE else for that I can find for that matter. It’s a... Read more

Was this review helpful? 0 2

I went in to your store in River Valley Mall in Lancaster, Ohio yesterday to shop . I should have remembered not to as I was mad when I left last year. The problem is that you put a table out with tops and bottoms of sleep wear that has a big sign that says. :50% off. Me being the *** shopper that I am , assumed that meant what it said. NO. I GET UP TO THE REGISTER ONLY TO FIND OUT THAT THE BOTTOMS OF ALL THE PJ'S I PICKED OUT ARE REGULAR... Read more

Was this review helpful? 0 0
  • From mobile
  • Nov 08
  • #951574

Will never shop there or send anyone there. Bought pants the all ripped in the knees. Pay off my old Navy credit card and they close it on me. Never going there again

Add comment

Yes i dont have a checking acc just debit and credit card i changed my due date not knowing it takes 8 days to receive my money order. I told her about my payments would be money order. I just learned it would take 8 days. Well im told it couldnt be changed till 2017 so that means ya would be taking extra money from a customer every month because it will ne considered late because it takes 8 days for you to recive my payment. Yes im very upset... Read more

Was this review helpful? 0 1
Did not find what you were looking for?
You are reading about Old Navy.
Filing a new complaint about