Not resolved
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality

After spending $75 dollars and was expecting $30 gift card back. They gave us a coupon that require us to spend another $75-$100 to get the $30 deducted. If we spend less than that we get less deducted on the next purchase. So all the money that we spent today base on their advertisement has no value. We even asked a floor clerk before spending 1 hour picking out our items. We were so upset with this fraudulent practice that we returned everything and swore never to shop at Old Navy again. There are 3 major problems with this false and out right fraudulent type of business practice:

1) You do not get the money back as advertised but instead you get a coupon that you must spend more to get what you deserved to get back spending the money in the first place.

2) The amount of money that you spent today has no baring of what you get back. You can spend $5000 today and instead of getting $2000 dollars in saving or gift card. If you spend $25 dollars on your next purchase, you will still only get $10 deducted.

3) These coupons has an expiration date and less than a week time frame that you must be used within that time frame or it will looses its value.

Good job Old Navy. We have been a loyal value customers for a long time and you just lost our business forever. I will post this on my Facebook and Tweet everyone I know to ensure that no one else will fall into this fraud practice without them knowing what they walk into.

Reason of review: Not as described.

Preferred solution: Let the company propose a solution.

Had an Experience with Old Navy?

Write a review


Terms of Service
Post Comment

You can't be that ignorant

Hamilton, Ohio, United States #950000

Falling into a fraud?Really sweetie?

All you have to do is read... And listen.

You have a choice in the matter...People have real issues to deal with

Coquitlam, British Columbia, Canada #935024

Reading this gave me an aneurysm.


Good idea. Tweet everyone you know to read the terms and conditions of every deal they enter into. It's actually great advice, you should do it too!

You May Also Like

Rosewe - Roswe is a SCAM Rosewe "I ordered this dress from for $21.77 in size Large, thinking it was a good deal for a simple yellow dress. In the photo, the dress appeared to be..." Read more Old Navy - ZERO customer service Old Navy "I did not receive my order, though the email status said it was delivered. I waited last night on the phone for 20 minutes for someone to help me...finally just..." Read more Modlily - They took my money and I have no clothes! Modlily "I ordered 5 dresses on 2/16/16 and spent $120. They took my money, and I have NO CLOTHES! There is no live chat, and if they get back to you,..." Read more Italian Style Clothing - Armani AG Milano jackets SCAM Italian Style Clothing "Got scammed in Irvine yesterday 10/6/15 on Culver drive, small shopping center. Italian rep coming from fashion show.... Looking for JW airport to catch is flight to Ny and Milano.... He wanted to..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more Directv - Sales Representative Lied Regarding Sales Offer Directv "On 9-14-17, I was approached by a Direct TV sales representative, offering promotional sales for service. Since I had Uverse service and was looking to lower the cost of my..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more