Dilraj S Jib

I ordered 6 T-shirts got only 5

Old Navy - I ordered 6 T-shirts got only 5
I ordered 6 full sleeve T shirts but got only 5 in my package. Order tracking id is 1Z 417 22E 208791**** I want to know that where is my 6th t-shirt
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Loss:
$13

Preferred solution: Need my 6th T-Shirt deliver to my address

Lela B Gsf

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Verified Reviewer

Order not received

order placed mid December but yet to receive it and have called Canadian customer service line several times with no one available. Waited listening to music for over an hour both times. Extremely dissapointing..
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Preferred solution: Deliver product or service ordered

User's recommendation: go to the store save yourself the hassle

Trumaine Htm

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Verified Reviewer
| map-marker Wallingford, Connecticut

How do I get a a return label

I didnt get a return label how do I do that. How do I return something by UPS if I didnt get a return label why am I doing this is quite stupid I just wanna called old
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Connie J Wka

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Verified Reviewer
| map-marker Brooklyn, New York

My order of my clothes came today, and nobody called me with my order. The delivery person just threw some of the things in the hallway on the first floor of the building, and anyone could of taken th

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Original review Dec 08, 2021
My order was delivered today and nobody called me, or rang my door bell . They just threw my clothes in the hallway and left the items, anyone could of taken my things. And thats not how you do business, Ive other things coming today , and I Dont want this to happen again. Can you please bring my clothes to my door to make sure I get them old navy has my address& email. My address is 2242 Clarendon Rd, Apt 4B, Brooklyn NEW YORK 11226, and my email is conniejohson@***.com . I Dont want anyone to Steal My Clothes so can you please make sure its brung to me Please. Thank You so so much
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Preferred solution: Apology

User's recommendation: Not satisfied

Anonymous
map-marker Columbus, Ohio

Error made on online purchase

I ordered a pair of men's jeans online. I was sent a woman's mumu. Resolution involved me having to go to a store to return it. 25 minute wait. Must do better Old Navy.
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Jessica w Lzb

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Verified Reviewer

I received someone else's online order

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A week and a half ago, I ordered winter clothes for my daughter off the online website. We just arrived from Florida and are now living in Pittsburgh.

I needed the clothing for my daughter asap because she just started kindergarten. After taking longer than the original arrival date, I received someone else's order. The options I was given were to order and pay again, or wait for a refund. The refund will take 10 business days.

I feel helpless and extremely upset. The rep on the phone tried his best to help me. I was very frustrated but apologized to him, as he isn't the employee who shipped the wrong order. This is totally unacceptable.

This company should take more pride in helping customers with issues like mine. They should also hire competent people that know what they are doing. This company makes way too much off us for things like this to happen.

I will never shop at oldnavy.com. This is by far the worst online experience I have ever encountered.

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Loss:
$55
Pros:
  • Fast shipping
  • Good prices nice
  • Products
Cons:
  • Make you wait days for a refund

Preferred solution: Deliver product or service ordered

Linda C Eez
map-marker The Bronx, New York

Not good

I never received my old navy masks to be sent to my home address at 87 cooper drive apartment 1a new Rochelle New York 10801
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Loss:
$18
Pros:
  • Non
Cons:
  • Current hold times

Preferred solution: Deliver product or service ordered

Gwendalyn G
map-marker Cedar Park, Texas

Pay bll

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They hung up on me. It's hard to get anyone. They are rude. Number is hard to find, and they don't answer your questions.
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Preferred solution: Apology

Dagny H Ujt

Can’t get on site to pay my bill

I can put my email in but not my password its blocked? I keep on trying to, for about 3 days now trying to pay my bill and order my granddaughter so cloth in another state, so she can have some clothes?
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Pros:
  • Good pricing
  • Cute clothes at low prices
  • Pros their products and price is great
Cons:
  • Not paying old navy account
  • Poor quality

Preferred solution: I need access to my account to pay and buy things on your site ??

Ahna G
map-marker Holmen, Wisconsin

My package was sent to the wrong address

Hi, My package was shipped to the wrong address and I put down the wrong one. Im wondering if I can get a refund for the product ?!
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Preferred solution: Full refund

Anonymous
map-marker Weatherford, Texas

Ordered wrong size

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I called same day as order and couldn't exchange one size for another. Bummer. If I had been sure of how short the timeframe was to ask for an exchange, I would have been much more likely to have met it.
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User's recommendation: Highlighted comment on exactly how much time to change order on same day as ordered.

Tyria C

Pricing error and delayed shipment

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Carean at customer service was rude and has poor customer service skills.

First she told me that I would be charged the prices online when I told her I had already spoken to someone on this issue and was told the error was on their end and the adjustments would be made.

The question I asked was, will I have to wait for the product to arrive before I can take my receipt in store to have it adjusted. She told me I couldnt have the price adjusted, placed me on hold and then returned to tell me she made the adjustment.

She wasnt clear so after questioning her, I came to found out she made the adjustments on her end and that it would return to my bank account in 3-5 business days.

They overcharged me $160 and I need these funds ASAP.

I know have to wait even longer. I also need to exchange some of the sizes that I ordered and will have to wait for my shipment to arrive late and hope they still have my sizes.

I ordered 9 items online and was told they would arrive the 19th, one arrived then and and email said remaining would come the 23rd. One came the 24th and 7 are still not here.

I have issues every time I purchase from Old Navy.

Get it together. And hire people who actually have customer service skills to do your customer service work.

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Cons:
  • One of the employees i spoke to had an attitude

Preferred solution: Let the company propose a solution

User's recommendation: Go elsewhere and save yourself hassle

Delayna Tta
map-marker Soledad, California

Lost my card

I lost my old navy card and I want make my month payment and I cant find my account in my Old Navy App
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User's recommendation: Lost my card

Anonymous
map-marker Woodland Hills, California

Order incomplet

No complaint. I was simply trying to look up their # & somehow got redirected to your site. So please remove me from your link b Thank you.
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Maya Q
map-marker Toronto, Ontario

My order never arrived

I ordered online last December 21 and I paid $100.41 and until now I have not receive my order. Can I refund my payment if my purchase dont arrive?
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Loss:
$100

Preferred solution: Full refund

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