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Contact Old Navy Customer Service

How to Reach a Person at Old Navy

Verified Contact Information

Toll-Free Number:

  • 1-800-653-6289
Call Now
Send Message

Customer Service:

  • 1-866-621-0532
    Cardmembers of  Navyist Rewards
  • 1-833-244-5556
    Loyalty Rewards Programs
  • 1-415-796-1115
    Store in San Francisco, CA
  • 1-866-367-1758
    World Mastercard Cardmembers

Legal:

  • 1-415-427-5575
    DMCA Inquiries
  • 1-866-237-4007
    Privacy Inquiries

Customer Service:

eurep@gap.com
Europe
mobileapp@oldnavy.com
Mobile App

Investors/ Franchising:

investor_relations@gap.com

Jobs/ Career:

jobs@gap.com

Legal:

ip@gap.com
DMCA Inquiries
privacyemail@gap.com
Privacy Inquiries

Media:

oldnavy_press@gap.com
Press Inquiries
custserv@oldnavy.com

Old Navy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Old Navy Phone Number
1 (800) 653-6289
Average Hold Time
00:02:16
Average Calls duration
5 minutes
Most Popular Old Navy Email Address
mobileapp@oldnavy.com
Old Navy Live Agent Availability
14% of callers successfully reach a real person
Issue Resolution Rate
Low (22% reported full resolution)
View full overview

How to Contact Old Navy Customer Service?

Most Popular Number:

(800) 653-6289
Total calls: 17 214 Issues resolved: 977 Last call: Jun 11, 2026

Many questions may come up as you buy clothes using Old Navy. When an urgent problem worries you and it requires immediate resolution, the best way to communicate with the company is the Old Navy customer service number.

(800) 653-6289 is available to take your call 7 am – 1 am EST, 7 days a week. It is available for calls from inside the US. For Navyist Rewards Credit Card issues reach them at (866) 621-0532 - Cardmembers of Navyist Rewards or (866) 367-1758 - World Mastercard Cardmembers.

Inquiries about orders, shipping, delivery, payments and charges are frequent issues customers may have every day. For most situations involving Old Navy customer service, the Help Center has a solution or explanation. But if you have a unique concern, use their email account custserv@oldnavy.com.

When you are using Old Navy customer service email you can attach some proof of your dissatisfying and describe your situation without any time and text limitations, take advantage of it.

Old Navy customer service chat is a convenient way to reach out with comments or questions. For immediate help on common issues like returns and order status, first look through the topics on the Help Center page. If you want to start a chat, use the icon in the bottom right corner of the Contact-Us page.

Firstly, the virtual agent provides a list of options to choose from. Continue following the prompts until you reach a live agent. After that, you can write a message with a description of the problem. Regular chat hours are daily, 7 am - 1 am ET. Remember that Old Navy customer service agents want to solve your issue, and leave you satisfied with their service.

You may also try reaching out to the company on its social media pages. Drawing attention to your case in this way may attract a response from the Old Navy support team. The company is represented in the most popular social networks: Facebook, Instagram, Pinterest, Twitter, Linkedin, and YouTube.

A few options are available for users to get help hand from Old Navy. Firstly, navigate to the business's social media pages using @oldnavy and follow them. Mention them in your post, write a direct message, or leave a comment in the company feed. And the answer from Old Navy customer service will not keep you waiting.

PissedConsumer Club

Contact Information

Old Navy Website:

Old Navy Help Center:

Corporate Office Address:

Old Navy, LLC
2 Folsom St.
San Francisco, California 94105
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 7:00am - 1:00am (ET)


Returns Address:

100 Gap Inc. Direct Gateway

Groveport, OH 43125

United States


Other Location:

Old Navy Canada

9500 McLaughlin Rd. N.

Brampton, ON L6X 0B8

Canada

More contact details

Summary of Old Navy Customer Service Calls

21K TOTAL
CALLS
04:42 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Old Navy?

Shipping and Delivery Question:

  • “Follow up order not received”
  • “Did not receive package. Tried to file claim and it wil not let me.”
  • “Missing order”

Payments and Charges Question:

  • “Payment”
  • “Billing”
  • “Pay bill”

Cards Question:

  • “Lost card”
  • “Card lost”
  • “I got gift card I am try to see how much I have”

Request for Information Question:

  • “Help with order”
  • “To find out if my credit card is still open”
  • “Talk to someone about my order”

Return/ Replace Question:

  • “I want to exchange a dress for a smaller size”
  • “Need to change address for a recent order asap”
  • “Return label”

Account Question:

  • “Unable to reset password”
  • “Account activity”
  • “Try use code birthay”

Product/ Service Question:

  • “Check the first purchase that I made at Old Navy”
  • “Upset”
  • “I was placing a online order and once I completed the order &put all my information the order was removed & I couldn’t get back to the Order”

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel order”
  • “Reactivate account”

Refund Question:

  • “Refund”
  • “Un refund”
  • “Missing refund”

Website/ Application Question:

  • “To try to order some *** jeans on your screwed up website you bums”
  • “Site not working”
  • “Order online”

Staff Question:

  • “Extremely rude customer service”
  • Manager highly embarrassed me so bad I never want to show my face again
  • “To speak to customer service about my bill”

Employment Question:

  • “The store won't take my cash to pay off the credit card”
  • “Want to payoff account”
  • “W2”

Other Question:

  • “My order didn’t arrive”
  • “Not happy with color”
  • “Order problem”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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