Contact Old Navy Customer Service
Old Navy Phone Numbers and Emails
Toll-Free Number:
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(800) 653-6289
Customer Service:
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(866) 621-0532Cardmembers of Navyist Rewards
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(833) 244-5556Loyalty Rewards Programs
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(415) 796-1115Store in San Francisco, CA
Old Navy Emails:
How to Contact Old Navy Customer Service?
Most Popular Number:
| Total calls: 17 113 | Issues resolved: 974 | Last call: Jul 18, 2025 |
Old Navy Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Old Navy Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Old Navy is 8006536289. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Old Navy may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Old Navy Customer Service is rated at 1.8 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Old Navy is 8006536289. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 88% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.
Be prepared for the call as Old Navy may ask you for the following information to identify you as a customer: first and last name, address or zip code or order id or tracking no.
People call Old Navy mainly because of cards, payments and charges.
23% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Old Navy is mobileapp@oldnavy.com. 75% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Old Navy Website:
Old Navy Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 7:00am - 1:00am (ET)
Returns Address:
100 Gap Inc. Direct Gateway
Groveport, OH 43125
United States
Other Location:
Old Navy Canada
9500 McLaughlin Rd. N.
Brampton, ON L6X 0B8
Canada
Old Navy Customer Service Reviews
I ordered six items online, selected a shipping date and provided my credit card to Old Navy. Not only were all the items late, but each one was sent individually, except for two items.
Each item was randomly sent me and finally arrived over a week ago. One of the items never came and is showing as lost somewhere with the carrier. I called to report this and no one has been able to assist me, and told me I needed to open a claim. I did this to report the item and ask for a refund, and Old Navy immediately denied it.
WHAT kind of customer service is this? I am now having my bank fight the purchase, and canceling all of my Old Navy emails/account. I will never do business with them again.
It's a fairly small purchase, and for me this is all about principles! What a terrible company - no customer service, just chaos.
How Good is Old Navy's Customer Service?
Summary of Old Navy Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Old Navy?
Shipping and Delivery Question:
- “I got this message: Your package was returned to the seller. Please contact them for further assistance”
- “I have not received my package that I ordered online”
- “Missing package”
Payments and Charges Question:
- “Bill misinformation”
- “Fraud”
- “Payment”
Cards Question:
- “I got gift card I am try to see how much I have”
- “Lost card”
- “I want pay my credit card money but don’t how to do it”
Request for Information Question:
- “Need place order”
- “I need to talk to you”
- “Need to speak to someone about a order”
Return/ Replace Question:
- “Change order”
- “I need to return three pair of pants that I purchased online and I no longer have access to the old card I used to make the pants purchases. I now have a new card”
- “Change paynent”
Account Question:
- “Password”
- “Balance”
- “Open account”
Product/ Service Question:
- “My game payment successfully but the payment is not received in Navi upi”
- “Very dissatisfied customer will file a complaint with BBB”
- “The extra 15% you sent me for my birthday expired. I didn’t realize it I wanted to use it on my Purchase.”
Activation/ Cancellation Question:
- “Cancel order”
- “Need to cancel order”
- “Redeem rewards on a canceled card due to usage”
Refund Question:
- “Un refund”
- “Missing refund”
- “Refund not received”
Website/ Application Question:
- “To try to order some *** jeans on your screwed up website you bums”
- “Site not working”
- “Order online”
Staff Question:
- “Extremely rude customer service”
- Manager highly embarrassed me so bad I never want to show my face again
- “To speak to customer service about my bill”
Employment Question:
- “The store won't take my cash to pay off the credit card”
- “Want to payoff account”
- “W2”
Other Question:
- “Ccc”
- “Nonna”
- “Pago”
Compare Old Navy Customer Service To
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