Old Navy Contact Information

Toll-Free Number:

  • (800) 653-6289 From inside the U.S.

Customer Service:

  • (800) 449-4253 For customers with hearing impairments (TDD)
  • (614) 744-3908 For orders shipping to destinations outside the U.S.
  • (800) 653-6289 From inside the U.S.
  • (614) 744-3908 From outside the U.S.
  • (866) 450-5295 Navyist Credit Card by Old Navy
  • (866) 450-5294 Old Navy Credit Card
  • (877) 222-6868 Old Navy Credit Card

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Currently you can call only US numbers.

Headquarters Address:

Old Navy Customer Relations
6007 Green Pointe Drive
Groveport, Ohio 43125
United States

Other Info:

We’re available to take your call 7a-1a EST, 7 days a week.

Social Networks:

Summary of Old Navy Customer Service Calls


Customers Contact Old Navy to Ask about:

Payments and Charges:

  • “Discount code won’t work”
  • “Billing issues”
  • “Pagar el bill”


  • “Can’t find card”
  • “Card”
  • “Card payment”

Shipping and Delivery:

  • “Tracking an order”
  • “Did not receive my credit card.”
  • “No delivery of package”


  • “Account balance Information”
  • “Error accounts”
  • “Account closed ?”

Return/ Replace:

  • “Change address”
  • “Return that was done but it doenst show at my account”
  • “Return”

Website/ Application:

  • “Application”
  • “Incorrect posting of hours on your web site”

Request for Information:

  • “Connection concerns”
  • “Find out how to make an order”

Activation/ Cancellation:

  • “Cancel and pay credit card”

Product/ Service:

  • “I order a shirt and I just open the package and notice the shirt has stain on it it was not in a clear plastic bag and all cruched up and unfolded”


  • “Dissatisfaction with customer service in store”


  • “Hice un pago 2 beces por error”
  • “Help with my order”
  • “Paquete extrabiado”

Old Navy Rating Stats

2.1 out of 5 stars
based on 125 reviews
See all 334 reviews reviews

Rating stats

  1. 55 reviews
  2. 27 reviews
  3. 24 reviews
  4. 11 reviews
  5. 8 reviews

Rating trend

About Old Navy

Top 5 Old Navy Products

Credit Card, Commercial, Shirt, Jeans, Website

Top 5 Likes about Old Navy

Children likes this brands, Store and location, Selection of clothes, Price of the shorts, Nice store

Top 5 Dislikes about Old Navy

Horrible customer service, Poor quality, Customer service, Rudeness, Customer service policy

Top 5 Related Companies

Gap, Banana Republic, Athleta


Old Navy Apparel, Inc. is a wholly owned subsidiary of Gap, Inc. The brand was founded in 1994. The brand was named after the place in paris. The company is headquartered in San Francisco, California. The tagline of the company is: "Only you, only Old Navy." Old Navy is a brand of clothing and accessories and chain of stores. Old Navy's first store was opened in 1994 in Colma, California. In 2000, the Old Navy brand began to sell its products on-line through the Old Navy website. The shipping fee of the Old Navy products is 5 and it does not matter how many items you buy on-line.

Old Navy reviews and complaints

Old Navy is ranked 223 out of 2089 in Footwear and Clothing category

Area Served


Payment Methods


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Old Navy Stats

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