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Purchased items on Black Friday and they still haven't shipped 9 days later. Made a second purchase two days after Black Friday and they're shipping half my order.

My family won't receive their package for Christmas because they'll be traveling for the holiday. Thanks for nothing Old Navy. I understand that the retailer is busy however I have ordered from other retailers and have no issues with their shipping. Other retailers were quick and had a smooth process.

I will never purchase from Old Navy online again and probably will not enter another store. Guess the saying is true, you get what you pay for!

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Guest

I ordered from Old Navy a week ago. Still hasn't shipped.

When I wrote them I got a copy and paste response saying it can take up to 5 business days to ship then up to seven Business days to receive. So could be two and half weeks. Nice.

I also ordered from HBC using regular shipping and got it next day even though I ordered on a Sunday. I know where I'm shopping.

Guest

I bought something and paid for faster shipping(two day) and my order is still pending shipment three days later. And I know they were in stock. I understand it is a busy season, but that's why I paid the extra money for faster shipping.

Guest

It's the busiest time of year and you chose free shipping which is usually notoriously slow. A lot goes into processing, packaging and shipping each order.

If you really needed the items soon you should have paid for faster shipping or gone into a store to get your items. When you order items online and pick the slowest shipping speed when you need it by a certain time, you are always taking a risk.

Guest

Obviously you didn't read anything about the shipment speed. You do have the option to ship it faster.

Welcome to the busiest shopping time of the year. You think you are the only person shopping online? And try tracking your order? I think you are full of ***, if it were me I would have made a call to customer service if the potential was there to ruin y family's holiday.

I think you are being dramatic. It is all old navy's fault you were too cheap to pay for expedited shipping.

Guest
reply icon Replying to comment of Guest-756700

I'm having the same issue! Its even later then the expected time they gave me.

I called customer service and they called fedex to see what the problem was and all they could say is that it will be late... :?

They offered to resend my package and send it fast. However, none of it was in stock so now I'm screwed.

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