Product: Old Navy Shipping Service Clear all filters (0 of 16 reviews match)
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Hi I have placed a below order on Old Navy website on 3rd of January with an order number “TLQVY6G” and this order is an exchange for my old order (“TLSDQDG”) where I have placed the same item with different size (Small). I have called to customer care to place this...
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1.0
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Old Navy Shipping Service
I didn't like
  • Customer service behaviour
#1164944
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Ordered yesterday (started online but the site is so glitch I had to call to complete); Spelled everything out for the woman who assisted me: first and last name, email, address (being very careful to enunciate), everything.This morning I received an email that my...
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Old Navy Shipping Service
#1162803
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Terrible experience with old navy. Order placed on 12/11 and was promised delivery before Christmas. After 11 days spend over 30 minutes on hold and was told that I would be receiving shipping information within 24 hours and "they will do what they have to do to get it...
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Anonymous
Anonymous

Ditto, order placed Dec 14 for guaranteed delivery by 23rd. Hasn't even shipped yet! No presents for people :(

1.0
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Old Navy Shipping Service
#978590
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Terrible customer service.Shipping is horrible. I understand its almost Christmas. But you are advertising for "guaranteed shipment by 12/23 " false advertisment and nothing is being done. I placed an order on 12/13. I bought 8 items and only one has shipped! I have...
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Old Navy Shipping Service
#978105
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Placed an order with Old Navy on December 13 with 5-7 day shipping; still haven't received as of 12/21. Order details show that the order is 'pending shipment', so it hasn't even shipped. I placed the order so late because everything I tried to order showed out of...
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Anonymous
Anonymous

I also placed an order 12/11 and it's still pending. I have emailed them 2 days in a row with no response.

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Old Navy Shipping Service
#977149
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I wrote back that I needed the items by 12/21. No response. Have sat on hold to customer service for 20+ minutes. Will NEVER ORDER OR BUY OLD NAVY PRODUCTS AGAIN. Company SUCKS. No excuse for this service in this day and age. Everyone else can do it, why can't...
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You do realize that just because you spend $50 doesn't mean you don't have to check the box that says 5-7 day shipping. They will offer free 5-7 day shipping on orders over $5...

ABlackGirlNamedKaiti
ABlackGirlNamedKaiti

Apparently this is the same story they give everyone. I ordered 3 seperate orders on the same date as you going to different addresses. Only 1 of 3 has been shipped. The ...

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Old Navy Shipping Service
#976117
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I've been contacting Old Navy via email since I can't exactly sit on hold for an hour while I'm at work and was promised a reply in up to 3 days. Well it's been 10 days and I haven't heard anything from them. I understand it's the holiday season and retailers are...
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Anonymous
Anonymous

i have the same issue, ordered on 12/4 and items still not shipped, no way to get a hold of customer service. it was supposed to be a christmas gift.

Anonymous
Anonymous

I have the same exact situation, I ordered on November 26th and I still have not received a thing. Customer service is joke.

1.0
Product
Old Navy Shipping Service
#973902
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Unacceptable waiting this long for an order placed on Cyber Monday.I only had 5 items!! Not one single notice to me to explain why it is taking this long to ship the items out. In addition to this, they are advertising if you order by 12/18/16 your item will arrive by...
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1.3
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Old Navy Shipping Service
#973369
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They are taking items from stores but ensure they will be there in time. The rep said that she sent a 20% off coupon to my email address. I have checked many times even in my junk/spam but to no avail I not have a coupon. I have never had this issue with old navy. i...
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Old Navy Shipping Service
#973286
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I used to wear, almost exclusively, Old Navy but I feel like it is hit or miss with the clothing in the last few years. The clothing is too boxy, too small, too large, too tight, weird proportions and so on. Very inconsistent with their patterns. My stepdaughter loves...
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2.4
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Old Navy Shipping Service
I didn't like
  • Delay in delivery
#973269
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