Old Navy
Old Navy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Old Navy reviews show a 2.2 star rating from 470 reviews, 41% would recommend; 65% unfavorable vs 16% positive. Consumers are mostly dissatisfied and 33% say improve customer service; 56% might return if issues are resolved.
Key Takeaways for Future Customers
- Expect issues with refunds and returns and prepare documentation.
- Phone and chat support can be hard to reach; plan accordingly.
- Watch for shipping delays or lost packages before gifting.
- Good prices and product variety are common positives.
Negative Feedback / Risk Areas
- Frequent customer complaints about denied or delayed refunds.
- Poor customer service responsiveness and unreachable agents.
- Missing items, lost orders, and billing or credit account problems.
- Reports of rude managers and store exchange refusals.
Positive Feedback
Many reviewers value low prices, cute inexpensive clothes, discounts, and product diversity; some staff interactions are praised.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Old Navy reviews show a 2.2 star rating from 470 reviews, 41% would recommend; 65% unfavorable vs 16% positive. Consumers are mostly dissatisfied and 33% say improve customer service; 56% might return if issues are resolved.
Key Takeaways for Future Customers
- Expect issues with refunds and returns and prepare documentation.
- Phone and chat support can be hard to reach; plan accordingly.
- Watch for shipping delays or lost packages before gifting.
- Good prices and product variety are common positives.
Negative Feedback / Risk Areas
- Frequent customer complaints about denied or delayed refunds.
- Poor customer service responsiveness and unreachable agents.
- Missing items, lost orders, and billing or credit account problems.
- Reports of rude managers and store exchange refusals.
Positive Feedback
Many reviewers value low prices, cute inexpensive clothes, discounts, and product diversity; some staff interactions are praised.
Media from reviews
Old Navy Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Harrisburg, Pennsylvania
I recently took back two pair of shorts...
- The store refused an exchange for two pairs of shorts without a receipt, while the reviewer cites app/guest checkout issues and wants an exchange.
I recently took back two pair of shorts I had bought online to the store, and to my surprise I was not allowed to EXCHANGE them, not refund them but exchange them. Why?
Cuz I brought to many things back without a receipt well maybe if your stupid app didn't switch up all the time I wouldn't have to check it as guest. Now id like to before I quit shopping at ur store exchange my shorts.
- Prices
Preferred solution: My shirts exchanged
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chaska, Minnesota
Package Investigation - Request for Assistance
- UPS marked the shipment with an exception and an investigation is underway.
- Tracking: 1ZXX3311YT6039****; replacement or refund if not located.
Hello Old Navy Customer Service,
I am contacting you about my order because UPS has marked the shipment with an exception and started an investigation to locate the package.
Tracking number: 1ZXX3311YT6039****
Since the package appears to be delayed or possibly lost, I would appreciate your help in resolving this matter. If the package cannot be located, I kindly request a replacement or refund according to your policy.
Please let me know how to proceed. Thank you for your assistance.
Owatonna, Minnesota
Cancel an order
My order has been at a facility for almost 2 weeks and didn't get. I ordered it 2 weeks ago. Cancelled the order of 1 item.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Norfolk, Virginia
Return number 49lEB3ezeY on order...
Return number 49leB3ezeY on order #1qgkpoq was returned 9 May. I have yet to get my refund!
When is this return going to be completed? This is ridiculous!
- Cheap clothes
- Does not give your refunds back
User's recommendation: Don’t shop here.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Queens, New York
I was shopping today at old navy in...
- Old Navy in Times Square was busy.
- A short brunette manager yelled at a young girl employee with a ponytail.
- The girl cried in front of customers.
I was shopping today at *** in ***. I am from *** so things are different over and *** since there is high volume of customers however, the store is super busy and I overhear a short brunette manager yelling at this young girl employee with a pony tail over not speaking to just 2 people in the section.
It was very unsettling because it was middle of the walk way, shes basically threatening to fire this young girl in front of a handful of other customers and the girl ends up crying. She seemed like a higher rank manager so it was shocking too see that happen publicly.
- Good deals
- Low employee satisfaction
User's recommendation: Speak up for others
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Ariel, Pennsylvania
Why am I locked out of my account
why am I locked out of my account I pay my bill on time, and in full yes I am pissed what is your problem I have never been locked out off any of my accounts
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Portland, Oregon
UNHAPPY CUSTOMER NEEDS ANSWER
- Refunded $1.92 of $5.99; $4.07 promised by check.
- No check arrived after weeks; calls, chats, and emails failed to resolve.
So far not happy with the service. putting customers on hold with promise to solve the problem but NOTHING
I waited 3 weeks and no check was received. I called 4 times and I felt the customer service tried to help but with zero results. They always said we will do research and someone will call you. I received a missed call, and the person left a message asking me to call them back.
I called again and I had to retell the story again and still no result. I tried to chat and I was told to email or call back again. I said no more calls. The customer service representative gave the email address, but when I sent the email, the email address returned invalid.
I tried to chat again and again I was asked to tell my problem. This is ridiculous. I felt I spent more than 4 hours just to get my refund for $4.07. Ridiculous!
I paid $5.99 but I only got a $1.92 refund.
I called 5 times and made 3 attempts to chat with zero results. This pissed me off!!
- Horrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMaking a payment
Everything went smoothly. The staff is very nice and friendly.
I'm glad I did my payments with them. I will use this customer service again.
Thank you, Old Navy. Maraming salamat po!
User's recommendation: Good Service and very well nice staffs
New Rochelle, New York
Place an order
I was holding on the phone to place an order for over an hour. I couldnt place it on line because there wasnt a place for me to put my free shipping in
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Georgetown, Demerara-Mahaica
How soon my order would be ready to pay
- They want to know how soon they can pay for their orders.
- They want details on why items were canceled.
- They are going on vacation and need to pack.
I want to know how soon I would have access to pay for my orders. It has to be a reason why I purchased these items.
Can you please give more details as to why it had been canceled?
I will be going on vacation and I need to pack my stuff as soon as possible. My sons are waiting on theirs too, so with all due respect.
Preferred solution: Deliver product or service ordered
User's recommendation: All
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cumberland, Rhode Island
LOST ORDER!!!
- Order lost by Ontrac; case #1724****, tracking #1LS722701****83.
- Requests full refund or overnight shipment; no proof received.
My order is lost by Ontrac. The case number is #1724****
Tracking #1LS722701****83
They are saying they have no proof they received the package!!
I want a FULL REFUND or SHIP MY PACKAGE OVER NIGHT. THANKS FOR THE CHRISTMAS GIFTS LOST!!
- I like there products
- Customer service email telephone customer service barely speak english
Preferred solution: Full refund
User's recommendation: Lost my Christmas gift order!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Thermal, California
Can't get refund for package not received
- -Order placed 8/4/25; 3 shipped, only 2 delivered.
- -Third package missing; waiting for carrier.
- -Refund denied; no replies; numbers don't work.
I placed an order 8/4/25 and it first stated that my order had shipped in 3 separate packages. I received 2 packages, not the third.
Reached out to CS and they sent me a link to report the item not received. Then they denied my request for a refund. I have sent them 2 emails since asking why my request was denied and have received no answers. Then CS gives me 2 different numbers to call and both do not work.
So, cannot reach them by phone or email and I am out money for a package I have not received, in fact the status is saying that it is waiting for a carrier to pick up.
I cannot cancel the item or get a refund. This is robbery.
- Quality clothing good prices
- Horrible customer service and shipping times
Preferred solution: Full refund
User's recommendation: DO NOT ORDER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCredit card
Credit card issue after 30+ Years
Very upset. They closed my credit account without telling me, and now they won't give me one, and my credit is excellent.
- Nice clothing
- Credit card for cheaper prices
Preferred solution: A new credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Missing items
Company fixed the issue and I have been provided with full refund.
I ordered 4 items from Old Navy but only received 1, and it seems like they're not willing to help me, which is crazy. Smh.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Upper Saucon, Pennsylvania
Extremely rude treatment by manager!!
- Item rang up wrongly and sale was unclear.
- The cashier asked me to verify price and sale location.
- I left due to rude treatment.
No contact from Old Navy
Me Im not really sure it was in this direction. He wanted me to go look and let him know? If he is the manager wouldnt you be familiar with merchandise, price and location.
Then he said its not on sale I told him I would go look, he followed me and I showed him where the sale sign was and other dresses just like mine, on sale.
I actually asked him where are you coming from you argue with me you were wrong and try to turn it around on me,. Did he understand that the customer is always right!!
He continued to smart mouth me, I was extremely upset.
I walked out.
I have never had anyone treat me in this manner.
I pay for his job, just like other customers. You will loose this store with this very arrogant, rude person.
- Convenience and completive pricing
- Rude customer service and very difficult to get ahold of
Preferred solution: Apology
User's recommendation: Don’t go into this store until this person is fired!!!
Actually the customer is not always right. You making that statement is a perfect example.
The origins of that premise started at the beginning of the 20th century. A store owner overheard an employee critiquing a customer’s selection. He pulled the employee aside and told them “The customer is always right in matters of taste”. Since then, consumers have misused and reimagined that employer-driven chastising of an employee to an unchecked and limitless allowance to dictate policy.
You, presented with store policy, felt it was your right to misuse a statement that was never spoken. And of course you are also guilty of the passive-aggressive game “I really do know to the penny what the % off is but I’ll play stupid to see if the cashier lazily enters a higher discount”. And you lost. But no, the store will be fine.
You need to go away.
Unfortunately there are other retailers you can play entitled consumer at. Hopefully their grift sensor is working.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation of my order
I received an email stating that my order was canceled because of potential fraud. Please explain what’s going on?
About
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Old Navy Apparel, Inc. is a wholly owned subsidiary of Gap, Inc. The brand was founded in 1994. The brand was named after the place in paris. The company is headquartered in San Francisco, California. The tagline of the company is: "Only you, only Old Navy." Old Navy is a brand of clothing and accessories and chain of stores. Old Navy's first store was opened in 1994 in Colma, California. In 2000, the Old Navy brand began to sell its products on-line through the Old Navy website. The shipping fee of the Old Navy products is 5 and it does not matter how many items you buy on-line.
Old Navy is ranked 769 out of 12230 in Footwear and Clothing category
USA, UK, Canada
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“Speak up for others”. Unless you did not finish your story, it appears you did not follow your own recommendation.