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They advertise it in the email with these big bold letters SUPER CASH, you have to actually scroll all the way down to the very bottom just to see that you need to spend a certain amount to redeem a certain amount. So you're telling me I have to spend more than the...
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48 comments
#2023311

Super cash is a TOTAL scam!!!! What's the purpose of it if you can't use it with a coupon???

Only one discount at a time?!?! Then what's the purpose?

Total waste!!! I'll NEVER waste my time at Old Navy again!!!

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ID
#1004929 Review #1004929 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Product
Old Navy Coupon

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Verified Reviewer New Reviewer

Lost package with no help of resending items!

1.8
I had an order of 22 items, 4 of which arrived and 18 did not. I contacted Old Navy after over a MONTH of delayed in shipping emails. The agent said the package must be lost, so she was just going to credit money back to my card. I told her I didnt want the credit; I WANTED THE CLOTHES, as they were purchased for my kids to match other kids in our church at an event coming up in two weeks. I figured by giving them two weeks to reship the order, I would be doing them the favor of trying to make this right and not completely make me mistrust their online ordering, BUT IM DONE!!!

User's recommendation: Do not trust Old Navy’s online order fulfillment or their ability or willingness to assist of something goes wrong.

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ID
#2626399 Review #2626399 is a subjective opinion of poster.
Pros
  • Convenience
  • Cheap quality clothes
Cons
  • Delay in delivery
  • Customer service and tracking is terrible
  • Horrible customer service
Preferred solution
Deliver product or service ordered

I needed the bill payment date changed because my payments that I make at the 1st of the month were not going to the correct months payment. I was given to someone who's name was Chris and he was th

When Cris got on the phone he was very hateful and did not to here the problem. Instead he said we can go ahead and cancel you credit card. That was not what I wanted but at that point I was too upset to argue with him. I did not wish to cancel my card

User's recommendation: Never because of the rude way in which I was treated..

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1 comment
#2025890

So you think you and pick and choose your payment dates? Read the agreement, when you opened the card, if it states you can do that. Closing the card was the best thing Payoff your balance and move on.

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ID
#2625615 Review #2625615 is a subjective opinion of poster.
Location
Asheville, North Carolina

When entering into old navy. Com is very difficult to get all the information about my account very hard

Too hard to manage the credit card account on line from oldnavy.com is too difficult that is all. Also I couldnt make a personal payment on my credit card account on the Wellington store.
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ID
#2621447 Review #2621447 is a subjective opinion of poster.
Location
West Palm Beach, Florida

Wrong items

Yes I ordered twice both times my order came wrong the first time I ordered 3 xs came instead of small and the senvond time I ordered 2 small again one xs came again o sent it all back
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#2614033 Review #2614033 is a subjective opinion of poster.
Location
Thornhill, Ontario
New Reviewer

1.0
Update by user Jun 15, 2021

The shipping company corporate office handled it.

Original review posted by user Jun 15, 2021
I purchased a maternity dress for a wedding on 6/5 with 3-5 day shipping. Ive reached out to old navy numerous times to find out where my package is. Ive tried relentlessly to find a solution. Its 6/15 and I have still not received my dress. The wedding is out of state...
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Resolved
ID
#2612581 Review #2612581 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Shipping Service Used

1.0
Lasership is currently being used to deliver Old Navy packages and it lo sucks!!!! The shipping status says attempted delivery yet I was home at the time they attempted delivery what a scam!!!
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#2612495 Review #2612495 is a subjective opinion of poster.
Location
Alexandria, Virginia
New Reviewer

Want to change order

Not sure what you mean. I just got charged shipping and had an extra item in my cart that I would like to change if I could.
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#2611987 Review #2611987 is a subjective opinion of poster.
New Reviewer

Credit card issue

Someone made a purchase with my unauthorized credit card from the website I just blocked my credicard
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ID
#2609550 Review #2609550 is a subjective opinion of poster.
Loss
$53
Preferred solution
Full refund
New Reviewer

Cancel order

Called yesterday talked to rep to cancel order he did not canceled the order.I received and confirmation to my email that its begging shipped. The reason why I canceled the order is that when I placed the order it changed the mailing address to my old address and I cant remove that address from my account . I no longer live in Lancaster. So I called and rep stated he would take care of it . That the best way to fix this would be to cancel the order. Because he cant change the address on the order. I have try emailing and no response to any one . If someone can con
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ID
#2608266 Review #2608266 is a subjective opinion of poster.
Loss
$232
Preferred solution
Full refund
New Reviewer

Went in store and was shopping and this young girl was very nice at first then she asked if I needed help I politely said no thank you and she went back up to what she was doing and this other lady came up to her a was whispering to her and I looked over to her and...
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2 comments
#2023315

Why are you calling her a girl when it is you behaving like seven year old?

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#2607539 Review #2607539 is a subjective opinion of poster.
Pros
  • Nobody answers the customer service phone
Cons
  • I enjoyed old navy style
  • Poor customer service
  • Poor quality
Loss
$300
Preferred solution
Apology
New Reviewer

Complaint

I was at the store on West timer and South Postoak in Houston Texas and checking out at the register and the woman asked me if I wanted to sign up for the rewards and I I cant hit this entire conversation in. I want to complain to the manager and find out she was the manager. With a very bad attitude my number is 713-584-**** I would appreciate it if somebody called me back John Cattoni
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1 comment
#2023165

How hard is it to say "no Thank You"

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0 0
ID
#2606973 Review #2606973 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

No review

I just want to talk to someone in the phone why are u making me do all of rhis fffffffffffffffffffffcccccccccffffff

User's recommendation: None To recommend.

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ID
#2605297 Review #2605297 is a subjective opinion of poster.
Preferred solution
Full refund

I cannot get emails I accidentally unsubscribed them

I use to get emails now I do not I accidentally unsubscribed and the website will not let me subscribe please help
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#2603642 Review #2603642 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Online order not working

I have been waiting for my refund 648.80 for 8 days. The refund because My order was processed three times due to a system glitch with the website. This kind of money during this pandemic has made things extremely challenging I am not happy as I was told it would only take 3 to 5 business days when I spoke to somebody yesterday I was told I have to wait another week...

User's recommendation: Don’t shop online.

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ID
#2603388 Review #2603388 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Incomplete order

1.0
I ordered 4 pants only receive three Im missing one does the reason I want to speak to customer service to see what happen with the 4 pounds

User's recommendation: Yes I recommend the store.

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ID
#2603037 Review #2603037 is a subjective opinion of poster.
Pros
  • Quality clothes
Preferred solution
Full refund

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