Hi I have placed a below order on Old Navy website on 3rd of January with an order number “TLQVY6G” and this order is an exchange for my old order (“TLSDQDG”) where I have placed the same item with different size (Small). I have called to customer care to place this...Read more
I didn't like
- Customer service behaviour
Ordered yesterday (started online but the site is so glitch I had to call to complete); Spelled everything out for the woman who assisted me: first and last name, email, address (being very careful to enunciate), everything. This morning I received an email that my...Read more
I placed an order on December 18th, since they guaranteed the delivery of 3-4 bussiness days, especially before the holidays was the reason of the order. I still have not received the order in December 26th, the only thing that I was offer is a 20% discount coupon. I...Read more
Old Navy Christmas commercial
Please for the love of God, stop playing that commercial with her tragically singing that damn Mariah song it doesn’t resonate with the universe !!
Old Navy - Unethical customer service
The old,big cashier is very rude and disrespectful
Old Navy - Boycotting
When I saw Amy Schumer was Old Navys spokes person I have been boycotting them. I have not stepped foot in any of their stores & dont plan to in the future!
Old Navy - Pay bill
I dont want they chage me late fee
The manager KELSEY is the rudest person EVER! With 4 kids I shop a lot and I have never been treated so badly. I went early to make a return. (The lines at this store are always horrible because they only have 1-2 cashiers ever working). This time there was one cashier...Read more
I didn't like
- Worst customer service ever
I ordered Christmas lounge pants and t-shirts for all my kids online. It’s a family tradition to do Old Navy every year. I placed the order on Dec. 11th, it was guaranteed delivery by the 22nd. I got a tracker message on the 12th that it was shipped, I then got a...Read more
Hello my name is Collecting Ellington. MY daughter and I placed an order online with Old Navy on same day ( separate orders) and she has already received her package. My account showed delivered 12/14/17 but I don't have my package and it isn't at my rent office nor in...Read more
On November 27th, 2017 I ordered a stocking cap to include with a package to send my niece serving overseas in the military. I waited patiently [for me, anway]. On December 3rd the order was still pending. I called Old Navy Customer service three times. The first two...Read more
I am so tired of marketing always showing a black man with a blonde white woman. Is this what they think the average family is in this country? I nor my family will support your company anymore. I am just sick of it. Why can’t they show blacks with blacks and whites...Read more
On Saturday October 7,2017 I learned that my credit score drop 2 points due to inactivity on my Old Navy Visa account. Old Navy also decreased my credit limit by 1000. I was told that the last time that I used my card was in August of 2016. This company has No grace...Read more
I am so annoyed when you look online at an item, then go to the "find in store opt". Store inventory is never correct . The result will show it's not in the store. This has happen countless time to me. This pass weekend i went into an old navy, and the shorts that...Read more
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