Old Navy

My item rang incorrectly, I knew it was on sale, but didnt know exactly the percentage. The cashier asked me how much is it?

Me Im not really sure it was in this direction. He wanted me to go look and let him know? If he is the manager wouldnt you be familiar with merchandise, price and location.
Then he said its not on sale I told him I would go look, he followed me and I showed him where the sale sign was and other dresses just like mine, on sale.
I actually asked him where are you coming from you argue with me you were wrong and try to turn it around on me,. Did he understand that the customer is always right!!
He continued to smart mouth me, I was extremely upset.

I walked out.
I have never had anyone treat me in this manner.

I pay for his job, just like other customers. You will loose this store with this very arrogant, rude person.

I ordered a skirt through Old Navy's website and it never arrived. I reported the issue and my claim was denied.

I called customer service to find out why it was denied and they said it was because I had reported that I had never received merchandise on multiple occasions before and the representative even listed dates off in December. I said that he must be mistaken because I have never filed a claim before. He sent me to the claims department and she said she was not sure why the representative said I had comments on my file because this was the first one she saw. She said the request was still denied.

I asked why and she said she did not know.

I asked to speak to who would know and she said there was no one to speak to since the claims department denied it but she did not know why or by whom and that I had to dispute the charge with my bank. I highly recommend not purchasing anything from Old Navy online because if you do, and it does not show up, you will most likely not get your money back.

This is my email I sent to Old Navy they sent back because they dont monitor their email address
I placed 2 separate orders last week. I received 2 packages on Friday, March 15.

The first contained a dress and pair of khaki shorts I ordered. I opened the 2nd package and it contained 3 pairs of size 2XL navy blue leggings and NOT the 3 dresses and 1 shirt that I ordered. I DID NOT order the leggings and I do not know why they were sent to me. You can look up the order number I supplied you and see what I ordered.

I immediately reached out that night explaining and was treated as if I was lying or trying to scam.
I told the person to look at my order and they kept saying so, you got your leggings and not the rest of the order? I kept explaining that I DID NOT order leggings. None, zero period. I kept telling them what I did order to no avail.
The only resolution I was offered was to send back the leggings, they would be inspected, and 10-14 days after the return/refund was approved I would then get my money back for the leggings.

I kept asking how can you refund something I DID NOT order? How would you even know how much to refund me as there is no order.
Well, it gets worse. The second part of the resolution was that I would have to re-order the items, pay for them and then call to get a price adjustment all the while, you still had my original money. So, I would have to pay out $78, hope for the price adjustment, while you held my original payment of $48 for up to 14 days.

(And thats assuming my refund was for my order and not the leggings, and assuming the refund was even approved) so that means Im out $126 for a $48 order until you determine my refund credible. Also, I would not receive credit for any reward type money used. Well, it was partially paid for with Old Navy $ and $2 or $3 in my account.
That is completely unacceptable. I did not send the wrong items, I didnt misstate anything, I was the one being honesty when I contacted you telling of the leggings.

I could have just said I didnt receive my package, which is the truth, but I did not. I was honest so you would not lose out on inventory.
I should not have to go through all of this for your mistake. I want the items I paid for and I feel they should be shipped to me immediately and I should not have to put out another penny for what I already paid for. Yes, you may say well you have our merchandise to that I say yes I do, but only because you sent them to me.

I wear small in leggings FYI, so I have no need for 3 pairs of 2XL. I also never said I would not return them.
I can not believe that this is your policy. Treating people as if theyve stolen something from you.

And, when it was you who picked up 3 pairs of leggings, put them in a mailer, and sent them to my name and my address when I did not order them.
I would greatly appreciate a quick resolution to this matter, as these items were ordered because I wanted them now. Not in 3 to 5 weeks.

Well after a few minutes of being there and mind you I have no clue what Im going in there for going in blind shopping and after a few minutes of me and my daughter shopping, she starts following us and everybodys following us and watching us then she comes up to me and asked me if she can help me or if I need a bag yeah and unless you can make up your mind for me then no I dont need your help. You cant really help me pick out an outfit then she continues to follow and then when I ask about the dressing room, she has an attitude when she replies, then I accidentally had the Old Navy bag on my shoulder still when I was walking out the door so the alarm went off while I come to go back in and she has me walk through the alarm again, and then have the nerve to tell me that she was doing it for me aint nobody stupid youre trying to make me walk back there so you can catch me stealing and Im not stealing but the fact that she made it look like I was was a problem a very big problem and I will be contacting a lawyer and her name is Kathy