Old Navy

This is my email I sent to Old Navy they sent back because they dont monitor their email address
I placed 2 separate orders last week. I received 2 packages on Friday, March 15.

The first contained a dress and pair of khaki shorts I ordered. I opened the 2nd package and it contained 3 pairs of size 2XL navy blue leggings and NOT the 3 dresses and 1 shirt that I ordered. I DID NOT order the leggings and I do not know why they were sent to me. You can look up the order number I supplied you and see what I ordered.

I immediately reached out that night explaining and was treated as if I was lying or trying to scam.
I told the person to look at my order and they kept saying so, you got your leggings and not the rest of the order? I kept explaining that I DID NOT order leggings. None, zero period. I kept telling them what I did order to no avail.
The only resolution I was offered was to send back the leggings, they would be inspected, and 10-14 days after the return/refund was approved I would then get my money back for the leggings.

I kept asking how can you refund something I DID NOT order? How would you even know how much to refund me as there is no order.
Well, it gets worse. The second part of the resolution was that I would have to re-order the items, pay for them and then call to get a price adjustment all the while, you still had my original money. So, I would have to pay out $78, hope for the price adjustment, while you held my original payment of $48 for up to 14 days.

(And thats assuming my refund was for my order and not the leggings, and assuming the refund was even approved) so that means Im out $126 for a $48 order until you determine my refund credible. Also, I would not receive credit for any reward type money used. Well, it was partially paid for with Old Navy $ and $2 or $3 in my account.
That is completely unacceptable. I did not send the wrong items, I didnt misstate anything, I was the one being honesty when I contacted you telling of the leggings.

I could have just said I didnt receive my package, which is the truth, but I did not. I was honest so you would not lose out on inventory.
I should not have to go through all of this for your mistake. I want the items I paid for and I feel they should be shipped to me immediately and I should not have to put out another penny for what I already paid for. Yes, you may say well you have our merchandise to that I say yes I do, but only because you sent them to me.

I wear small in leggings FYI, so I have no need for 3 pairs of 2XL. I also never said I would not return them.
I can not believe that this is your policy. Treating people as if theyve stolen something from you.

And, when it was you who picked up 3 pairs of leggings, put them in a mailer, and sent them to my name and my address when I did not order them.
I would greatly appreciate a quick resolution to this matter, as these items were ordered because I wanted them now. Not in 3 to 5 weeks.

I ordered six items online, selected a shipping date and provided my credit card to Old Navy. Not only were all the items late, but each one was sent individually, except for two items.

Each item was randomly sent me and finally arrived over a week ago. One of the items never came and is showing as lost somewhere with the carrier. I called to report this and no one has been able to assist me, and told me I needed to open a claim. I did this to report the item and ask for a refund, and Old Navy immediately denied it.

WHAT kind of customer service is this? I am now having my bank fight the purchase, and canceling all of my Old Navy emails/account. I will never do business with them again.

It's a fairly small purchase, and for me this is all about principles! What a terrible company - no customer service, just chaos.

I visited at Coquitlam old Navy today around 8pm 07/19/2024 and wanted to buy 6 boot cut jeans 583173-***-*632 3 piece of 36x32 and220383-***-*632 4piece of 36x32 .I bought same jeans yesterday from park royal west van BC .

I requested at counter to price match and the same time manager was to rude and refused to price match with day before purchase . She was so rude and said I will not give you at this price as at my store this I will not price match. Even I requested her but she was very rude .I am very old customer of old navy and always wear only old navy jeans.I feel so much insulted in front of some some staff and other people.i am submitting previous purchase receipt as proof of rate.

Dear Old Navy Customer Support,

I hope this message finds you well. I am writing to express my concern regarding a pair of pants that I recently purchased from Old Navy. After wearing them, I noticed that my skin started to get irritated and eventually broke out.

I attempted to return the pants to the store, but I was informed that I couldn't do so for some reason. While this was disappointing, my primary concern is understanding why these pants are causing irritation. I have always shopped at Old Navy and have never encountered any issues like this before.

Could you please provide any information or assistance regarding this matter?

Thank you for your attention to this matter. I look forward to your prompt response.

Best regards,

Raneja

placed an online order with old navy I was supposed to receive 6 items and only received

4. When I filed a claim for the 2 items I was missing l was told it was denied.

This was the second claim I had to file on the same order because they didn't get it right. I collected everything I purchased from them in the last 30 days and I will return it. I believe because you have no way of proving you received partial order they know there's nothing you could do. I was going to start having them ship my orders to the store but after this incident I will not order from them again.

I have an order coming to the store tomorrow and I will return it. I will be taking my business elsewhere.

This day June 23, 2024 around 4 pm I went to this store 2180 N Rainbow Blvd, Las Vegas, NV 89108 I wanted to exchange a pair of jeans that were defective with *** and the cashier called the manager to see if she would exchange them without checking, she said it was already worn and she refused to change it and also removed the labels and said that she had already used it when that was not even the case and he threatened me that if I did not leave the store she would call the police just because I wanted to make an exchange. That is a person who is not professional without checking things.

They don't give a solution to anything and I'm sorry for getting here with this situation. I hope they can take matters into their own hands with an aggressive person with no manners who cannot provide customer service.