Update by user Aug 30, 2017
They FINALLY posted the payment to my account. However, last time i checked, they've still hadn't removed their false reporting of this off my credit report.
I will NEVER again in life do business with Old Navy OR Synchrony Bank. Under any circumstances.
Original review posted by user Jul 04, 2017
Opened account in March 2017. Had to call and beg to get the actual card and first statement.
I mean numerous times; more than four. (Tried to pay card off the next day, but was told can't do it in store.) Finally received the actual old navy credit card about a month, or more, later, but still no bill. Called again to ask for address to mail in money order, since i still hadn't received a bill and i had been trying to pay the bill off in full since the day after I opened the account. Said they'd remove "late fees" they assessed.
(Don't know how there were "late fees" when you never mailed out a statement, and have no address to mail a payment to, but whatever.) Mailed in money order for more than the full amount around May first. Money order is dated May 1st, 2017. Today is July 4th, 2017. Old navy and their partner in crime and scams, Synchrony Bank, are both saying they've never received this payment STILL.
BUT WESTERN UNION SAYS THE MONEY ORDER WAS CASHED MAY 11TH, 2017. And they've had the nerve to put this on my credit report!!! This has all occured in less than FOUR MONTHS! Four!!
Since March 20th, 2017, i have called and begged to get a bill and the actual card. I've faxed and emailed over the money order receipt and letters since June and May of 2017. I have called in and have been hung up on, and transferred to purgatory, giving the same info that i have been giving over and over -- and over and over -- on the phone and by fax and email for MONTHS now. I have given them the actual money order receipt number, too, over the phone at least five times as of today; have faxed copies of the actual receipt to them at least three times; and by email twice.
Old Navy and Synchrony Bank will waste your time and give you needless aggravation by transferring you a billion times in a single call. I know they that hope you'll give up and go away so they can continue to *** all the ridiculous "charges" and "fees" they want. It wont work, though... Synchrony bank and old navy are partners in crime, scams and fraud -- and i don't understand how they've been able to get away with this for as long as they have.
Old Navy and Synchrony bank are crooks and scammers. They really don't want you to pay off your bill. Apparently this is how they thrive. Old navy is THE WORST retail credit card on earth and synchrony bank is THE WORST bank on earth.
Both should be out of business. I know its a matter of time SOON for old navy....
Product or Service Mentioned: Old Navy Credit Card.
Reason of review: Problems with payment.