Placed an oder on 12/8/16, along with orders at five other comparable retailers. Received ALL other orders last week.
Now it is 12/19 and my order still has not shipped. Review their shipping policy says 'free shipping on orders over $50, 5-7 business days'. My order was over $50 and when I emailed to ask for an update I received an email saying, "You requested 11 day shipping. If your order does not arrive by 12/23 please contact us." - NO I MOST CERTAINLY DID NOT.
I wrote back that I needed the items by 12/21. No response. Have sat on hold to customer service for 20+ minutes. Will NEVER ORDER OR BUY OLD NAVY PRODUCTS AGAIN.
No excuse for this service in this day and age. Everyone else can do it, why can't you???!!!!
This person wrote the review because of order processing issue at Old Navy. Reviewer claimed that he or she wants Old Navy to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.