Not resolved

Placed an oder on 12/8/16, along with orders at five other comparable retailers. Received ALL other orders last week.

Now it is 12/19 and my order still has not shipped. Review their shipping policy says 'free shipping on orders over $50, 5-7 business days'. My order was over $50 and when I emailed to ask for an update I received an email saying, "You requested 11 day shipping. If your order does not arrive by 12/23 please contact us." - NO I MOST CERTAINLY DID NOT.

I wrote back that I needed the items by 12/21. No response. Have sat on hold to customer service for 20+ minutes. Will NEVER ORDER OR BUY OLD NAVY PRODUCTS AGAIN.

Company SUCKS.

No excuse for this service in this day and age. Everyone else can do it, why can't you???!!!!

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You do realize that just because you spend $50 doesn't mean you don't have to check the box that says 5-7 day shipping. They will offer free 5-7 day shipping on orders over $50, but you STILL HAVE TO CHECK THE BOX or else you will get standard shipping.

Tucker, Georgia, United States #1258274

Apparently this is the same story they give everyone. I ordered 3 seperate orders on the same date as you going to different addresses.

Only 1 of 3 has been shipped. The other two have been pending since the Dec 11th.


to ABlackGirlNamedKaiti New Orleans, Louisiana, United States #1258432

*Separate, boo

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