Old Navy - Unethical
I am writing to express my upset over a recent incident at the Old Navy store in Niskayuna, NY. I went to return a pair of pants which I purchased for my daughter.
The pants were damaged at the zipper. I did not have my receipt, however all of the tags were attached and intact. I did have the credit card they were purchased with, as well as the appropriate ID. The general manager was able to find evidence of the purchase, the price I paid for them and the date they were purchased on the computer.
I was told that I had missed the โ45 dayโ return deadline for Christmas purchases, and as result I could not receive the amount I had paid for them. This despite the fact that they were damaged. I tried to reason with the general manager, Greg Towe, however he was immovable and inflexible.
This was the worst customer service I have ever received. Given the fact that the pants were damaged it seems that accomodations should have been made to rectify the situation rather than digging heals in and refusing to assist.
I will never set foot in Old Navy or any of itโs affiliates again. Perhaps further education should be provided regarding customer service, being fair and cultivating relationships with consumers in the community.
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: Full refund.
Old Navy Cons: Worst customer service ever, Rudeness.
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Comments
Please avoid publishing any personal information and promotional content
Does it occur to your pea sized, self-involved brain that maybe companies put certain policies in place, and not even a manager can override certain things? If your receipt was still within the threshold, it would have been fine.
The COMPUTER does not allow anything to go through once a past-due receipt is scanned, no ifs, ands, or buts.
There is no magic button to press to make one special customer happy. Bring your saggy rear to the store earlier next time, ho cake.