Old Navy - UNHAPPY CUSTOMER NEEDS ANSWER
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
New Reviewer
So far not happy with the service. putting customers on hold with promise to solve the problem but NOTHING
I returned the item which was priced at $5.99, but I only got the refund for $1.92. I called and I was told the remaining amount will be refunded via check in 2 weeks.
I waited 3 weeks and no check was received. I called 4 times and I felt the customer service tried to help but with zero results. They always said we will do research and someone will call you. I received a missed call, and the person left a message asking me to call them back.
I called again and I had to retell the story again and still no result. I tried to chat and I was told to email or call back again. I said no more calls. The customer service representative gave the email address, but when I sent the email, the email address returned invalid.
I tried to chat again and again I was asked to tell my problem. This is ridiculous. I felt I spent more than 4 hours just to get my refund for $4.07. Ridiculous!
I paid $5.99 but I only got a $1.92 refund.
I called 5 times and made 3 attempts to chat with zero results. This pissed me off!!
Monetary Loss: $4.
Preferred solution: Full refund.
Old Navy Cons: Horrible customer service.
Location: Portland, Oregon
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content